Digital business models

US government and New Mexico team up on quantum computing

A new partnership between the federal government and New Mexico’s state and local businesses aims to establish the state as a leader in quantum computing.

The initiative will see the Defence Advanced Research Projects Agency (DARPA) working alongside local researchers and companies to develop and commercialise next-generation technology. A total of up to $120 million could be invested in the project over four years.

New Mexico’s selection for the project is due to its long history of innovation, its two national defence labs, and a high concentration of leading scientists in the field.

The goal is to harness the ‘brainpower’ of the state to build computers that can solve currently impossible problems, such as developing materials that resist corrosion or finding cures for diseases. One of the project’s aims is to test the technology and differentiate between genuine breakthroughs and mere hype.

Roadrunner Venture Studios will be assisting in developing new quantum computing businesses within the state. A successful venture would bring economic gains and jobs and position New Mexico to lead the nation in solving some of its most pressing challenges.

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ChatGPT hit by widespread outage: ‘Our work partner is down’

A significant outage has struck ChatGPT, leaving many users unable to receive responses from the popular AI chatbot. Instead of generating answers, the service failed to react to prompts, causing widespread frustration, particularly during the busy morning work period.

Owner OpenAI has officially launched an investigation into the mysterious malfunction of ChatGPT after its status page confirmed a problem was detected.

Over a thousand complaints were registered on the outage tracking site Down Detector. Social media was flooded with reports from affected users, with one calling it an unprecedented event and another joking that their ‘work partner is down’.

Instead of a full global blackout, initial tests suggested the issue might be limited to some users, as functionality remained for others.

If you find ChatGPT is unresponsive, you can attempt several fixes instead of simply waiting. First, verify the outage is on your end by checking OpenAI’s official status page or Down Detector instead of assuming your connection is at fault.

If the service is operational, try switching to a different browser or an incognito window to rule out local cache issues. Alternatively, use the official ChatGPT mobile app to access it.

For a more thorough solution, clear your browser’s cache and cookies, or as a last resort, consider using an alternative AI service like Microsoft Copilot or Google Gemini to continue your work without interruption.

OpenAI is working to resolve the problem. The company advises users to check its official service status page for updates, rather than relying solely on social media reports.

The incident highlights the growing dependence on AI tools for daily tasks and the disruption caused when such a centralised service experiences technical difficulties.

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Google avoids forced breakup in search monopoly trial

A United States federal judge has ruled against a forced breakup of Google’s search business, instead opting for a series of behavioural changes to curb anticompetitive behaviour.

The ruling, from US District Court Judge Amit P. Mehta, bars Google from entering or maintaining exclusive deals that tie the distribution of its search products, such as Search, Chrome, and Gemini, to other apps or revenue agreements.

The tech giant will also have to share specific search data with rivals and offer search and search ad syndication services to competitors at standard rates.

The ruling comes a year after Judge Mehta found that Google had illegally maintained its monopoly in online search. The Department of Justice brought the case and pushed for stronger measures, including forcing Google to sell off its Chrome browser and Android operating system.

It also sought to end Google’s lucrative agreements with companies like Apple and Samsung, in which it pays billions to be the default search engine on their devices. The judge acknowledged during the trial that these default placements were ‘extremely valuable real estate’ that effectively locked out rivals.

A final judgement has not yet been issued, as Judge Mehta has given Google and the Department of Justice until 10 September to submit a revised plan. A technical committee will be established to help enforce the judgement, which will go into effect 60 days after entry and last for six years.

Experts say the ruling may influence a separate antitrust trial against Google’s advertising technology business, and that the search case itself is likely to face a lengthy appeals process, stretching into 2028.

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Microsoft to supply AI tools to federal agencies in a cost-saving pact

The US General Services Administration (GSA) has agreed on a significant deal with Microsoft to provide federal agencies with discounted access to its AI and cloud tools suite.

Instead of managing separate contracts, the government-wide pact offers unified pricing on products including Microsoft 365, the Copilot AI assistant, and Azure cloud services, potentially saving agencies up to $3.1 billion in its first year.

The arrangement is designed to accelerate AI adoption and digital transformation across the federal government. It includes free access to the generative AI chatbot Microsoft 365 Copilot for up to 12 months, alongside discounts on cybersecurity tools and Dynamics 365.

Agencies can opt into any of the offers through September next year.

The deal leverages the federal government’s collective purchasing power to reduce costs and foster innovation.

It delivers on a White House AI action plan and follows similar arrangements the GSA announced last month with other tech giants, including Google, Amazon Web Services, and OpenAI.

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Gemini upgrade for Google Home coming soon

An upcoming upgrade for Google Home devices is set to bring a new AI assistant, Gemini, to the smart home ecosystem. A recent post by the Made by Google account on X revealed that more details will be announced on 1 October.

The move follows months of user complaints about Google Home’s performance, including issues with connectivity and the assistant’s failure to recognise basic commands.

With Gemini’s superior ability to understand natural language, the upgrade is expected to improve how users interact with their smart devices significantly. Home devices should better execute complex commands with multiple actions, such as dimming some lights while leaving others on.

However, the update will also introduce ‘Gemini Live’ to compatible devices, a feature allowing for natural, back-and-forth conversations with the AI chatbot.

The Gemini for Google Home upgrade will initially be rolled out on an early access basis. It will be available in free and paid tiers, suggesting that some more advanced features may be locked behind a subscription.

The update is anticipated to make Google Home and Nest devices more reliable and to handle complex requests easily.

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Hackers exploited flaws in WhatsApp and Apple devices, company says

WhatsApp has disclosed a hacking attempt that combined flaws in its app with a vulnerability in Apple’s operating system. The company has since fixed the issues.

The exploit, tracked as CVE-2025-55177 in WhatsApp and CVE-2025-43300 in iOS, allowed attackers to hijack devices via malicious links. Fewer than 200 users worldwide are believed to have been affected.

Amnesty International reported that some victims appeared to be members of civic organisations. Its Security Lab is collecting forensic data and warned that iPhone and Android users were impacted.

WhatsApp credited its security team for identifying the loopholes, describing the operation as highly advanced but narrowly targeted. The company also suggested that other apps could have been hit in the same campaign.

The disclosure highlights ongoing risks to secure messaging platforms, even those with end-to-end encryption. Experts stress that keeping apps and operating systems up to date remains essential to reducing exposure to sophisticated exploits.

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Salesforce cuts 4,000 support jobs as AI handles half of customer queries

Salesforce CEO Marc Benioff has confirmed that the company cut 4,000 customer support positions in 2025 after deploying its Agentforce AI agents. Support staff numbers fell from 9,000 to roughly 5,000.

Agentforce AI now conducts approximately 50 percent of customer interactions and has helped Salesforce reconnect with over 100 million previously neglected sales leads. The move enabled rebalancing of headcount and increased capacity for sales operations.

This development follows earlier claims that AI would augment rather than replace human roles. The company emphasises that AI handles standard cases while humans oversee complex or ambiguous ones, likening the interaction to a ‘self-driving’ model where the human steps in when needed.

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OpenAI eyes India for large-scale AI infrastructure

According to Bloomberg, OpenAI is weighing partnerships in India to build a data centre of at least 1 gigawatt capacity as part of its Stargate project. Such a facility would represent one of Asia’s most significant AI infrastructure investments.

The company recently registered as a legal entity in India and is recruiting a local team. It also announced plans in August to open its first office in New Delhi later this year, highlighting the importance of India’s second-largest market by user base.

The prospective data centre is linked to Stargate, a private-sector AI investment programme valued at up to $500 billion and backed by SoftBank, OpenAI and Oracle. The project was first introduced in January by US President Donald Trump.

Details on the timing and location of the Indian facility remain unclear. Reports suggest that OpenAI chief executive Sam Altman could provide further information during a visit to India in September.

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US regulators offer clarity on spot crypto products

The US Securities and Exchange Commission (SEC) and the Commodity Futures Trading Commission (CFTC) have announced a joint effort to clarify spot cryptocurrency trading. Regulators confirmed that US and foreign exchanges can list spot crypto products- leveraged and margin ones.

The guidance follows the President’s Working Group on Digital Asset Markets recommendations, which called for rules that keep blockchain innovation within the country.

Regulators said they are ready to review filings, address custody and clearing, and ensure spot markets meet transparency and investor protection standards.

Under the new approach, major venues such as the New York Stock Exchange, Nasdaq, CME Group and Cboe Global Markets could seek to list spot crypto assets. Foreign boards of trade recognised by the CFTC may also be eligible.

The move highlights a policy shift under President Donald Trump’s administration, with Congress and the White House pressing for greater regulatory clarity.

In July, the House of Representatives passed the CLARITY Act, a bill on crypto market structure now before the Senate. The moves and the regulators’ statement mark a key step in aligning US digital assets with established financial rules.

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Kazakhstan supports China’s global AI cooperation plan

Kazakhstan has announced its support for China’s proposal to establish a Global Organisation for Cooperation in AI, highlighting its ambition to strengthen digital ties with Beijing.

President Kassym-Jomart Tokayev voiced his backing during the Kazakh-Chinese Business Council meeting in Beijing, following his participation in the Shanghai Cooperation Organisation summit in Tianjin.

Tokayev stressed that joint efforts in AI were vital as experts predict the global market could reach $5 trillion by 2033, accounting for nearly one-third of the technology sector. He praised China’s digital achievements and urged bilateral collaboration in emerging technologies.

Kazakhstan has taken notable steps to position itself as a regional digital hub, launching Central Asia’s first supercomputer and the AlemAI International Centre for AI earlier this year.

Tokayev added that partnerships with Chinese firms, including a major construction agreement, would accelerate the development of Alatau City as a separate innovation ecosystem.

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