Consumer protection Archives | Page 89 of 226

EU MiCA greenlight turns Blockchain.com’s Malta base into hub

Blockchain.com received a MiCA license from Malta’s Financial Services Authority, enabling passported crypto services across all 30 EEA countries under one EU framework. Leaders called it a step toward safer, consistent access.

Malta becomes the hub for scaling operations, citing regulatory clarity and cross-border support. Under the authorisation, teams will expand secure custody and wallets, enterprise treasury tools, and localised products for the EU consumers.

A unified license streamlines go-to-market and accelerates launches in priority jurisdictions. Institutions gain clearer expectations on safeguarding, disclosures, and governance, while retail users benefit from standardised protections and stronger redress.

Fiorentina D’Amore will lead the EU strategy with deep fintech experience. Plans include phased rollouts, supervisor engagement, and controls aligned to MiCA’s conduct and prudential requirements across key markets.

Since 2011, Blockchain.com says it has processed over one trillion dollars and serves more than 90 million wallets. Expansion under MiCA adds scalable infrastructure, robust custody, and clearer disclosures for users and institutions.

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EU investigates Meta and TikTok for DSA breaches

The European Commission has accused Meta and TikTok of breaching the Digital Services Act (DSA), highlighting failures in handling illegal content and providing researchers access to public data.

Meta’s Facebook and Instagram were found to make it too difficult for users to report illegal content or receive responses to complaints, the Commission said in its preliminary findings.

Investigations began after complaints to Ireland’s content regulator, where Meta’s EU base is located. The Commission’s inquiry, which has been ongoing since last year, aims to ensure that large platforms protect users and meet EU safety obligations.

Meta and TikTok can submit counterarguments before penalties of up to six percent of global annual turnover are imposed.

Both companies face separate concerns about denying researchers adequate access to platform data and preventing oversight of systemic online risks. TikTok is under further examination for minor protection and advertising transparency issues.

The Commission has launched 14 such DSA-related proceedings, none concluded.

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Microsoft faces legal action for alleged Copilot subscription deception

The Australian Competition and Consumer Commission (ACCC) has launched Federal Court proceedings against Microsoft Australia and its parent company. The regulator alleges Microsoft misled 2.7 million Australians over Microsoft 365 subscription changes after adding its AI assistant, Copilot.

The ACCC says Microsoft told subscribers to accept higher-priced Copilot plans or cancel, without mentioning the cheaper Classic plan that kept original features. Customers could only discover this option by starting the cancellation process.

ACCC Chair Gina Cass-Gottlieb said Microsoft deliberately concealed the Classic plan to push users onto more expensive subscriptions. She noted that Microsoft 365 is essential for many and that customers deserve transparent information to make informed choices.

The regulator believes many users would have stayed with their original plans if they had known all the options.

The ACCC is seeking penalties, injunctions, and redress, claiming millions faced financial harm from higher renewal charges. The case underscores the regulator’s focus on protecting consumers in the digital economy and ensuring fair practices by major technology firms.

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Copilot Mode turns Edge into an active assistant

Edge says the browser should work with you, not just wait for clicks. Copilot Mode adds chat-first tabs, multi-tab reasoning, and a dynamic pane for in-context help. Plan trips, compare options, and generate schedules without tab chaos.

Microsoft Copilot now resumes past sessions, so projects pick up exactly where you stopped. It can execute multi-step actions, like building walking tours, end-to-end. Optional history signals improve suggestions and speed up research-heavy tasks.

Voice controls handle quick actions and deeper chores with conversational prompts. Ask Copilot to open pages, summarise threads, or unsubscribe you from promo emails. Reservations and other multi-step chores are rolling out next.

Journeys groups past browsing into topic timelines for fast re-entry, with explicit opt-in. Privacy controls are prominent: clear cues when Copilot listens, acts, or views. You can toggle Copilot Mode off anytime.

Security features round things out: local AI blocks scareware overlays by default. Built-in password tools continuously create, store, and monitor credentials. Copilot Mode is in all Copilot markets on Edge desktop and mobile and is coming soon.

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Microsoft revives friendly AI helper with Mico

Microsoft has unveiled a new AI companion called Mico, designed to replace the infamous Clippy as the friendly face of its Copilot assistant. The animated avatar, shaped like a glowing flame or blob, reacts emotionally and visually during conversations with users.

Executives said Mico aims to balance warmth and utility, offering human-like cues without becoming intrusive. Unlike Clippy, the character can easily be switched off and is intended to feel supportive rather than persistent or overly personal.

Mico’s launch reflects growing debate about personality in AI assistants as tech firms navigate ethical concerns. Microsoft stressed that its focus remains on productivity and safety, distancing itself from flirtatious or emotionally manipulative AI designs seen elsewhere.

The character will first appear in US versions of Copilot on laptops and mobile apps. Microsoft also revealed an AI tutoring mode for students, reinforcing its efforts to create more educational and responsibly designed AI experiences.

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Meta expands AI safety tools for teens

Meta has announced new AI safety tools to give parents greater control over how teenagers use its AI features. The update will first launch on Instagram, allowing parents to disable one-on-one chats between teens and AI characters.

Parents will be able to block specific AI assistants and see topics teens discuss with them. Meta said the goal is to encourage transparency and support families as young users learn to navigate AI responsibly.

Teen protections already include PG-13-guided responses and restrictions on sensitive discussions, such as self-harm or eating disorders. The company said it also uses AI detection systems to apply safeguards when suspected minors misreport their age.

The new parental controls will roll out in English early next year across the US, UK, Canada, and Australia. Meta said it will continue updating features to address parents’ concerns about privacy, safety, and teen wellbeing online.

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Australia demands answers from AI chatbot providers over child safety

Australia’s eSafety Commissioner has issued legal notices to four major AI companion platforms, requiring them to explain how they are protecting children from harmful or explicit content.

Character.ai, Nomi, Chai, and Chub.ai were all served under the country’s Online Safety Act and must demonstrate compliance with Australia’s Basic Online Safety Expectations.

The notices follow growing concern that AI companions, designed for friendship and emotional support, can expose minors to sexualised conversations, suicidal ideation, and other psychological risks.

eSafety Commissioner Julie Inman Grant said the companies must show how their systems prevent such harms, not merely react to them, warning that failure to comply could lead to penalties of up to $825,000 per day.

AI companion chatbots have surged in popularity among young users, with Character.ai alone attracting nearly 160,000 monthly active users in Australia.

The Commissioner stressed that these services must integrate safety measures by design, as new enforceable codes now extend to AI platforms that previously operated with minimal oversight.

A move that comes amid wider efforts to regulate emerging AI technologies and ensure stronger child protection standards online.

Breaches of the new codes could result in civil penalties of up to $49.5 million, marking one of the toughest online safety enforcement regimes globally.

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Alaska Airlines grounds all US flights after IT failure

Alaska Airlines temporarily grounded all US flights on Thursday following a nationwide IT outage. The carrier confirmed a technical failure had disrupted operations and imposed a ground stop while engineers worked to restore systems.

The outage also affected Horizon Air, a regional airline operated by Alaska Airlines, according to the Federal Aviation Administration. The company has not disclosed how many flights were delayed or cancelled.

Alaska Airlines, headquartered in Seattle, serves over 140 destinations across 37 states and 12 countries. Its partner, Hawaiian Airlines, remained unaffected by the disruption, which marked the carrier’s second major outage this year.

The incident comes amid wider US aviation challenges linked to staffing shortages from the ongoing government shutdown. Officials said normal flight operations were gradually resuming as systems recovered nationwide.

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Amazon launches Help Me Decide to simplify shopping

Amazon has introduced Help Me Decide, a new AI-powered feature designed to make shopping faster and more personalised. The tool analyses browsing history and preferences to recommend the best product with one tap, offering clear explanations.

The feature appears after viewing several similar items, allowing shoppers to quickly narrow choices. It also offers options for an upgrade or a budget-friendly alternative.

Help Me Decide works alongside Amazon’s existing AI tools, including Interests, Shopping Guides, and the assistant Rufus, which provide notifications, expert guidance, and real-time answers.

Using large language models and AWS services, the tool cross-references your shopping data with product details and customer reviews. A family browsing camping gear might get a tent recommendation based on prior searches for sleeping bags, stoves, and hiking boots.

Available on the Amazon app and mobile browser, Help Me Decide helps users save time, reduce guesswork, and shop with confidence. Amazon says the feature reflects its ongoing commitment to AI-driven, user-focused shopping experiences.

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$MELANIA coin faces court claims over price manipulation

Executives behind the $MELANIA cryptocurrency, launched by Melania Trump in January, are accused in court filings of orchestrating a pump-and-dump scheme. The coin surged from a few cents to $13.73 before falling to 10 cents, while $TRUMP dropped from $45.47 to $5.79.

Investors allege the creators planned the price surge and collapse to profit from rapid trading. Court papers allege Meteora executives used accomplices to buy and sell $MELANIA quickly, securing large profits while ordinary investors lost money.

Melania Trump herself is not named in the lawsuit, which describes her as unaware of the alleged scheme.

The $MELANIA allegations are now part of broader legal proceedings involving multiple cryptocurrencies that began earlier this year. Meteora has not commented, while the Trump family reportedly earned over $1bn from crypto ventures in the past year.

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