Consumer protection

Travellers claim ChatGPT helps cut flight costs by hundreds of pounds

ChatGPT is increasingly used as a travel assistant, with some travellers claiming it can save hundreds of pounds on flights. Finance influencer Casper Opala shares cost-saving tips online and said the AI tool helped him secure a flight for £70 that initially cost more than £700.

Opala shared a series of prompts that allow ChatGPT to identify hidden routes, budget airlines not listed on major platforms, and potential savings through alternative airports or separate bookings. He also suggested using the tool to monitor prices for several days or compare one-way fares with return tickets.

While many money-saving tricks have existed for years, ChatGPT condenses the process, collecting results in seconds. Opala says this efficiency is a strong starting point for cheaper travel deals.

Experts, however, warn that ChatGPT is not connected to live flight booking systems. TravelBook’s Laura Pomer noted that the AI can sometimes present inaccurate or outdated fares, meaning users should always verify results before booking.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

NFL adds Microsoft Copilot to sidelines

The NFL has begun deploying Microsoft Copilot across all 32 clubs to support faster and more intelligent decision-making during games. Over 2,500 Surface Copilot+ devices have been distributed to coaches, analysts and staff for use on the sidelines and in the booth.

Teams now have access to AI-powered tools like a GitHub Copilot filter that quickly pulls key moments, such as penalties or fumbles, reducing the need to scrub through footage manually. Microsoft 365 Copilot also supports analysts with real-time trend spotting in Excel dashboards during matches.

To ensure reliability, Microsoft has provided hard-wired carts for connectivity even when Wi-Fi drops. These systems are linked to secure Windows servers managed by the NFL, safeguarding critical game data under various stadium conditions.

Los Angeles Rams head coach Sean McVay said the team has embraced the changes, calling Copilot ‘a valuable tool’ for navigating the pressure of real-time decisions. NFL leadership echoed his optimism, framing AI as essential to the future of the sport.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Brave uncovers vulnerability in Perplexity’s Comet that risked sensitive user data

Perplexity’s AI-powered browser, Comet, was found to have a serious vulnerability that could have exposed sensitive user data through indirect prompt injection, according to researchers at Brave, a rival browser company.

The flaw stemmed from how Comet handled webpage-summarisation requests. By embedding hidden instructions on websites, attackers could trick the browser’s large language model into executing unintended actions, such as extracting personal emails or accessing saved passwords.

Brave researchers demonstrated how the exploit could bypass traditional protections, such as the same-origin policy, showing scenarios where attackers gained access to Gmail or banking data by manipulating Comet into following malicious cues.

Brave disclosed the vulnerability to Perplexity on 11 August, but stated that it remained unfixed when they published their findings on 20 August. Perplexity later confirmed to CNET that the flaw had been patched, and Brave was credited for working with them to resolve it.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

YouTube under fire for AI video edits without creator consent

Anger grows as YouTube secretly alters some uploaded videos using machine learning. The company admitted that it had been experimenting with automated edits, which sharpen images, smooth skin, and enhance clarity, without notifying creators.

Although tools like ChatGPT or Gemini did not generate these changes, they still relied on AI.

The issue has sparked concern among creators, who argue that the lack of consent undermines trust.

YouTuber Rhett Shull publicly criticised the platform, prompting YouTube liaison Rene Ritchie to clarify that the edits were simply efforts to ‘unblur and denoise’ footage, similar to smartphone processing.

However, creators emphasise that the difference lies in transparency, since phone users know when enhancements are applied, whereas YouTube users were unaware.

Consent remains central to debates around AI adoption, especially as regulation lags and governments push companies to expand their use of the technology.

Critics warn that even minor, automatic edits can treat user videos as training material without permission, raising broader concerns about control and ownership on digital platforms.

YouTube has not confirmed whether the experiment will expand or when it might end.

For now, viewers noticing oddly upscaled Shorts may be seeing the outcome of these hidden edits, which have only fuelled anger about how AI is being introduced into creative spaces.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

AI chatbots found unreliable in suicide-related responses, according to a new study

A new study by the RAND Corporation has raised concerns about the ability of AI chatbots to answer questions related to suicide and self-harm safely.

Researchers tested ChatGPT, Claude and Gemini with 30 different suicide-related questions, repeating each one 100 times. Clinicians assessed the queries on a scale from low to high risk, ranging from general information-seeking to dangerous requests about methods of self-harm.

The study revealed that ChatGPT and Claude were more reliable at handling low-risk and high-risk questions, avoiding harmful instructions in dangerous scenarios. Gemini, however, produced more variable results.

While all three ΑΙ chatbots sometimes responded appropriately to medium-risk questions, such as offering supportive resources, they often failed to respond altogether, leaving potentially vulnerable users without guidance.

Experts warn that millions of people now use large language models as conversational partners instead of trained professionals, which raises serious risks when the subject matter involves mental health. Instances have already been reported where AI appeared to encourage self-harm or generate suicide notes.

The RAND team stressed that safeguards are urgently needed to prevent such tools from producing harmful content in response to sensitive queries.

The study also noted troubling inconsistencies. ChatGPT and Claude occasionally gave inappropriate details when asked about hazardous methods, while Gemini refused even basic factual queries about suicide statistics.

Researchers further observed that ChatGPT showed reluctance to recommend therapeutic resources, often avoiding direct mention of safe support channels.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

xAI accuses Apple and OpenAI of blocking competition in AI

Elon Musk’s xAI has filed a lawsuit in Texas accusing Apple and OpenAI of colluding to stifle competition in the AI sector.

The case alleges that both companies locked up markets to maintain monopolies, making it harder for rivals like X and xAI to compete.

The dispute follows Apple’s 2024 deal with OpenAI to integrate ChatGPT into Siri and other apps on its devices. According to the lawsuit, Apple’s exclusive partnership with OpenAI has prevented fair treatment of Musk’s products within the App Store, including the X app and xAI’s Grok app.

Musk previously threatened legal action against Apple over antitrust concerns, citing the company’s alleged preference for ChatGPT.

Musk, who acquired his social media platform X in a $45 billion all-stock deal earlier in the year, is seeking billions of dollars in damages and a jury trial. The legal action highlights Musk’s ongoing feud with OpenAI’s CEO, Sam Altman.

Musk, a co-founder of OpenAI who left in 2018 after disagreements with Altman, has repeatedly criticised the company’s shift to a profit-driven model. He is also pursuing separate litigation against OpenAI and Altman over that transition in California.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Gmail accounts targeted in phishing wave after Google data leak

Hackers linked to the ShinyHunters group have compromised Google’s Salesforce systems, leading to a data leak that puts Gmail and Google Cloud users at risk of phishing attacks.

Google confirmed that customer and company names were exposed, though no passwords were stolen. Attackers are now exploiting the breach with phishing schemes, including fake account resets and malware injection attempts through outdated access points.

With Gmail and Google Cloud serving around 2.5 billion users worldwide, both companies and individuals could be targeted. Early reports on Reddit describe callers posing as Google staff warning of supposed account breaches.

Google urges users to strengthen protections by running its Security Checkup, enabling Advanced Protection, and switching to passkeys instead of passwords. The company emphasised that its staff never initiates unsolicited password resets by phone or email.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Bluesky shuts down in Mississippi over new age law

Bluesky, a decentralised social media platform, has ceased operations in Mississippi due to a new state law requiring strict age verification.

The company said compliance would require tracking users, identifying children, and collecting sensitive personal information. For a small team like Bluesky’s, the burden of such infrastructure, alongside privacy concerns, made continued service unfeasible.

The law mandates age checks not just for explicit content, but for access to general social media. Bluesky highlighted that even the UK Online Safety Act does not require platforms to track which users are children.

US Mississippi law has sparked debate over whether efforts to protect minors are inadvertently undermining online privacy and free speech. Bluesky warned that such legislation may stifle innovation and entrench dominance by larger tech firms.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Google Cloud’s new AI tools expand enterprise threat protection

Following last week’s announcements on AI-driven cybersecurity, Google Cloud has unveiled further tools at its Security Summit 2025 aimed at protecting enterprise AI deployments and boosting efficiency for security teams.

The updates build on prior innovations instead of replacing them, reinforcing Google’s strategy of integrating AI directly into security operations.

Vice President and General Manager Jon Ramsey highlighted the growing importance of agentic approaches as AI agents operate across increasingly complex enterprise environments.

Building on the previous rollout, Google now introduces Model Armor protections, designed to shield AI agents from prompt injections, jailbreaking, and data leakage, enhancing safeguards without interrupting existing workflows.

Additional enhancements include the Alert Investigation agent, which automates event enrichment and analysis while offering actionable recommendations.

By combining Mandiant threat intelligence feeds with Google’s Gemini AI, organisations can now detect and respond to incidents across distributed agent networks more rapidly and efficiently than before.

SecOps Labs and updated SOAR dashboards provide early access to AI-powered threat detection experiments and comprehensive visualisations of security operations.

These tools allow teams to continue scaling agentic AI security, turning previous insights into proactive, enterprise-ready protections for real-world deployments.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Musicians report surge in AI fakes appearing on Spotify and iTunes

Folk singer Emily Portman has become the latest artist targeted by fraudsters releasing AI-generated music in her name. Fans alerted her to a fake album called Orca appearing on Spotify and iTunes, which she said sounded uncannily like her style but was created without her consent.

Portman has filed copyright complaints, but says the platforms were slow to act, and she has yet to regain control of her Spotify profile. Other artists, including Josh Kaufman, Jeff Tweedy, Father John Misty, Sam Beam, Teddy Thompson, and Jakob Dylan, have faced similar cases in recent weeks.

Many of the fake releases appear to originate from the same source, using similar AI artwork and citing record labels with Indonesian names. The tracks are often credited to the same songwriter, Zyan Maliq Mahardika, whose name also appears on imitations of artists in other genres.

Industry analysts say streaming platforms and distributors are struggling to keep pace with AI-driven fraud. Tatiana Cirisano of Midia Research noted that fraudsters exploit passive listeners to generate streaming revenue, while services themselves are turning to AI and machine learning to detect impostors.

Observers warn the issue is likely to worsen before it improves, drawing comparisons to the early days of online piracy. Artists and rights holders may face further challenges as law enforcement attempts to catch up with the evolving abuse of AI.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!