Consumer protection

Australian families receive eSafety support as the social media age limit takes effect

Australia has introduced a minimum age requirement of 16 for social media accounts during the week, marking a significant shift in its online safety framework.

The eSafety Commissioner has begun monitoring compliance, offering a protective buffer for young people as they develop digital skills and resilience. Platforms now face stricter oversight, with potential penalties for systemic breaches, and age assurance requirements for both new and current users.

Authorities stress that the new age rule forms part of a broader effort aimed at promoting safer online environments, rather than relying on isolated interventions. Australia’s online safety programmes continue to combine regulation, education and industry engagement.

Families and educators are encouraged to utilise the resources on the eSafety website, which now features information hubs that explain the changes, how age assurance works, and what young people can expect during the transition.

Regional and rural communities in Australia are receiving targeted support, acknowledging that the change may affect them more sharply due to limited local services and higher reliance on online platforms.

Tailored guidance, conversation prompts, and step-by-step materials have been produced in partnership with national mental health organisations.

Young people are reminded that they retain access to group messaging tools, gaming services and video conferencing apps while they await eligibility for full social media accounts.

eSafety officials underline that the new limit introduces a delay rather than a ban. The aim is to reduce exposure to persuasive design and potential harm while encouraging stronger digital literacy, emotional resilience and critical thinking.

Ongoing webinars and on-demand sessions provide additional support as the enforcement phase progresses.

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AI agents redefine knowledge work through cognitive collaboration

A new study by Perplexity and Harvard researchers sheds light on how people use AI agents at scale.

Millions of anonymised interactions were analysed to understand who relies on agent technology, how intensively it is used and what tasks users delegate. The findings challenge the notion of a digital concierge model and reveal a shift toward more profound cognitive collaboration, rather than merely outsourcing tasks.

More than half of all activity involves cognitive work, with strong emphasis on productivity, learning and research. Users depend on agents to scan documents, summarise complex material and prepare early analysis before making final decisions.

Students use AI agents to navigate coursework, while professionals rely on them to process information or filter financial data. The pattern suggests that users adopt agents to elevate their own capability instead of avoiding effort.

Usage also evolves. Early queries often involve low-pressure tasks, yet long-term behaviour moves sharply toward productivity and sustained research. Retention rates are highest among users working on structured workflows or tasks that require knowledge.

The trajectory mirrors the early personal computer, which gained value through spreadsheets and text processing rather than recreational use.

Six main occupations now drive most agent activity, with firm reliance among digital specialists as well as marketing, management and entrepreneurial roles. Context shapes behaviour, as finance users concentrate on efficiency while students favour research.

Designers and hospitality staff follow patterns linked to their professional needs. The study argues that knowledge work is increasingly shaped by the ability to ask better questions and that hybrid intelligence will define future productivity.

The pace of adaptation across the broader economy remains an open question.

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SwissBorg unveils Mastercard-powered crypto card

SwissBorg has formed a strategic partnership with Mastercard to launch the SwissBorg Card, a crypto debit card designed to facilitate everyday digital-asset spending.

Users can spend crypto at over 150 million Mastercard locations worldwide, making digital assets more practical for everyday use.

The card provides real-time crypto-to-fiat conversion via SwissBorg’s Meta-Exchange, which finds the best rates across centralised and decentralised platforms. Users can select a primary asset with backups, and transactions are settled in local currencies such as CHF, GBP, or EUR.

The programme introduces a cashback system that returns up to 90% of exchange-related fees in BORG, with rewards increasing as users progress through SwissBorg’s loyalty ranks. Additional benefits include boosted yields, airdrops, and priority access to selected investment opportunities.

The SwissBorg app lets users manage cards, reorder assets, freeze or block cards, and track conversions. The virtual version will launch in Q1 2026 across 30 countries, with physical cards and expanded features planned for subsequent releases.

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People trust doctors more than AI

New research shows that most people remain cautious about using ChatGPT for diagnoses but view AI more favourably when it supports cancer detection. The findings come from two nationally representative surveys presented at the Society for Risk Analysis annual meeting.

The study, led by researchers from USC and Baruch College, analysed trust and attitudes towards AI in medicine. Participants generally trusted human clinicians more, with only about one in six saying they trusted AI as much as a medical expert.

Individuals who had used AI tools such as ChatGPT tended to hold more positive attitudes, reporting greater understanding and enthusiasm for AI-assisted healthcare. Familiarity appeared to reduce hesitation and increase confidence in the technology.

When shown an AI system for early cervical cancer detection, respondents reported more excitement and potential than fear. The results suggest that concrete, real-world applications can help build trust in medical AI.

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Google revisits smart glasses market with AI-powered models

Google has announced plans to re-enter the smart-glasses market in 2026 with new AI-powered wearables, a decade after discontinuing its ill-fated Google Glass.

The company will introduce two models: one without a screen that provides AI assistance through voice and sensor interaction, and another with an integrated display. The glasses will integrate Google’s Gemini AI system.

The move comes as the sector experiences rapid growth. Meta has sold more than two million pairs of its Ray-Ban-built AI glasses, helping drive a 250% year-on-year surge in smart-glasses sales in early 2025.

Analysts say Google must avoid repeating the missteps of Google Glass, which suffered from privacy concerns, awkward design, and limited functionality before being withdrawn in 2015.

Google’s renewed effort benefits from advances in AI and more mature consumer expectations, but challenges remain. Privacy, data protection, and real-world usability issues, core concerns during Google Glass’s first iteration, are expected to resurface as AI wearables become more capable and pervasive.

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Online data exposure heightens threats to healthcare workers

Healthcare workers are facing escalating levels of workplace violence, with more than three-quarters reporting verbal or physical assaults, prompting hospitals to reassess how they protect staff from both on-site and external threats.

A new study examining people search sites suggests that online exposure of personal information may worsen these risks. Researchers analysed the digital footprint of hundreds of senior medical professionals, finding widespread availability of sensitive personal data.

The study shows that many doctors appear across multiple data broker platforms, with a significant share listed on five or more sites, making it difficult to track, manage, or remove personal information once it enters the public domain.

Exposure varies by age and geography. Younger doctors tend to have smaller digital footprints, while older professionals are more exposed due to accumulated public records. State-level transparency laws also appear to influence how widely data is shared.

Researchers warn that detailed profiles, often available for a small fee, can enable harassment or stalking at a time when threats against healthcare leaders are rising. The findings renew calls for stronger privacy protections for medical staff.

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Google faces scrutiny over AI use of online content

The European Commission has opened an antitrust probe into Google over concerns it used publisher and YouTube content to develop its AI services on unfair terms.

Regulators are assessing whether Google used its dominant position to gain unfair access to content powering features like AI Overviews and AI Mode. They are examining whether publishers were disadvantaged by being unable to refuse use of their content without losing visibility on Google Search.

The probe also covers concerns that YouTube creators may have been required to allow the use of their videos for AI training without compensation, while rival AI developers remain barred from using YouTube content.

The investigation will determine whether these practices breached EU rules on abuse of dominance under Article 102 TFEU. Authorities intend to prioritise the case, though no deadline applies.

Google and national competition authorities have been formally notified as the inquiry proceeds.

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US rollout brings AI face tagging to Amazon Ring

Amazon has begun rolling out a new facial recognition feature for its Ring doorbells, allowing devices to identify frequent visitors and send personalised alerts instead of generic motion notifications.

The feature, called Familiar Faces, enables users to create a catalogue of up to 50 individuals, such as family members, friends, neighbours or delivery drivers, by labelling faces directly within the Ring app.

Amazon says the rollout is now under way in the United States, where Ring owners can opt in to the feature, which is disabled by default and designed to reduce unwanted or repetitive alerts.

The company claims facial data is encrypted, not shared externally and not used to train AI models, while unnamed faces are automatically deleted after 30 days, giving users ongoing control over stored information.

Privacy advocates and lawmakers remain concerned, however, citing Ring’s past security failures and law enforcement partnerships as evidence that convenience-driven surveillance tools can introduce long-term risks to personal privacy.

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Deutsche Telekom partners with OpenAI to expand advanced AI services across Europe

OpenAI has formed a new partnership with Deutsche Telekom to deliver advanced AI capabilities to millions of people across Europe. The collaboration brings together Deutsche Telekom’s customer base and OpenAI’s research to expand the availability of practical AI tools.

The companies aim to introduce simple, multilingual and privacy-focused AI services starting in 2026, helping users communicate, learn and accomplish tasks more efficiently. Widespread familiarity with platforms such as ChatGPT is expected to support rapid uptake of these new offerings.

Deutsche Telekom will introduce ChatGPT Enterprise internally, giving staff secure access to tools that improve customer support and streamline workflows. The move aligns with the firm’s goal of modernising operations through intelligent automation.

Further integration of AI into network management and employee copilots will support the transition towards more autonomous, self-optimising systems. The partnership is expected to strengthen the availability and reliability of AI services throughout Europe.

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Australia enforces under-16 social media ban as new rules took effect

Australia has finally introduced the world’s first nationwide prohibition on social media use for under-16s, forcing platforms to delete millions of accounts and prevent new registrations.

Instagram, TikTok, Facebook, YouTube, Snapchat, Reddit, Twitch, Kick and Threads are removing accounts held by younger users. At the same time, Bluesky has agreed to apply the same standard despite not being compelled to do so. The only central platform yet to confirm compliance is X.

The measure follows weeks of age-assurance checks, which have not been flawless, with cases of younger teenagers passing facial-verification tests designed to keep them offline.

Families are facing sharply different realities. Some teenagers feel cut off from friends who managed to bypass age checks, while others suddenly gain a structure that helps reduce unhealthy screen habits.

A small but vocal group of parents admit they are teaching their children how to use VPNs and alternative methods instead of accepting the ban, arguing that teenagers risk social isolation when friends remain active.

Supporters of the legislation counter that Australia imposes clear age limits in other areas of public life for reasons of well-being and community standards, and the same logic should shape online environments.

Regulators are preparing to monitor the transition closely.

The eSafety Commissioner will demand detailed reports from every platform covered by the law, including the volume of accounts removed, evidence of efforts to stop circumvention and assessments of whether reporting and appeals systems are functioning as intended.

Companies that fail to take reasonable steps may face significant fines. A government-backed academic advisory group will study impacts on behaviour, well-being, learning and unintended shifts towards more dangerous corners of the internet.

Global attention is growing as several countries weigh similar approaches. Denmark, Norway and Malaysia have already indicated they may replicate Australia’s framework, and the EU has endorsed the principle in a recent resolution.

Interest from abroad signals a broader debate about how societies should balance safety and autonomy for young people in digital spaces, instead of relying solely on platforms to set their own rules.

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