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Digital accessibility drives revenue as AI adoption rises

Research highlights that digital accessibility is now viewed as a driver of business growth rather than a compliance requirement.

A survey of over 1,600 professionals across the US, UK, and Europe found 75% of organisations linking accessibility improvements to revenue gains, while 91% reported enhanced user experience and 88% noted brand reputation benefits.

AI is playing an increasingly central role in accessibility initiatives. More than 80% of organisations now use AI tools to support accessibility, particularly in mature programmes with formal policies, accountability structures, and dedicated budgets.

Leaders in these organisations view AI as a force multiplier, complementing human expertise rather than replacing it. Despite progress, many organisations still implement accessibility late in digital development processes. Only around 28% address accessibility during planning, and 27% during design stages.

Leadership support and effective training emerged as key success factors. Organisations with engaged executives and strong accessibility training were far more likely to achieve revenue and operational benefits while reducing perceived legal risk.

As AI adoption accelerates and regulatory frameworks expand, companies treating accessibility strategically are better positioned to gain competitive advantage.

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Teenagers still face harmful content despite new protections

In the UK and other countries, teenagers continue to encounter harmful social media content, including posts about bullying, suicide and weapons, despite the Online Safety Act coming into effect in July.

A BBC investigation using test profiles revealed that some platforms continue to expose young users to concerning material, particularly on TikTok and YouTube.

The experiment, conducted with six fictional accounts aged 13 to 15, revealed differences in exposure between boys and girls.

While Instagram showed marked improvement, with no harmful content displayed during the latest test, TikTok users were repeatedly served posts about self-harm and abuse, and one YouTube profile encountered videos featuring weapons and animal harm.

Experts warned that changes will take time and urged parents to monitor their children’s online activity actively. They also recommended open conversations about content, the use of parental controls, and vigilance rather than relying solely on the new regulatory codes.

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AI tools help eBay stage a comeback

eBay is deepening its investment in AI as part of a multi-year effort to revive the platform after years of stagnant growth.

The company, which saw renewed momentum during the pandemic, has launched five new AI features this year, including AI-generated shipping estimates, an AI shopping agent and a partnership with OpenAI.

Chief executive Jamie Iannone argues that eBay’s long history gives it an advantage in the AI era, citing decades of product listings, buyer behaviour data and more than two billion active listings. That data underpins tools such as the ‘magical listing’ feature, which automatically produces item descriptions from photos, and an AI assistant that answers buyer questions based on a listing’s details.

These tools are also aimed at unlocking supply: eBay says the average US household holds thousands of dollars’ worth of unused goods.

Analysts note that helping casual sellers overcome the friction of listing and photographing items could lift the company’s gross merchandise volume, which grew 10 percent in the most recent quarter.

AI is also reshaping the buyer experience. Around 70 percent of eBay transactions come from enthusiasts who already know how to navigate the platform. The new ‘eBay.ai’ tool is designed to help less experienced users by recommending products based on natural-language descriptions.

Despite this push, the platform still faces intense competition from Amazon, Google, Shein and emerging AI-shopping agents. Iannone has hinted that eBay may integrate with external systems such as OpenAI’s instant-checkout tools to broaden discovery beyond the platform.

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How neurotech is turning science fiction into lived reality

Some experts now say neurotechnology could be as revolutionary as AI, as devices advance rapidly from sci-fi tropes into practical reality. Researchers can already translate thoughts into words through brain implants, and spinal implants are helping people with paralysis regain movement.

King’s College London neuroscientist Anne Vanhoestenberghe told AFP, ‘People do not realise how much we’re already living in science fiction.’

Her lab works on implants for both brain and spinal systems, not just restoring function, but reimagining communication.

At the same time, the technology carries profound ethical risks. There is growing unease about privacy, data ownership and the potential misuse of neural data.

Some even warn that our ‘innermost thoughts are under threat.’ Institutions like UNESCO are already moving to establish global neurotech governance frameworks.

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ChatGPT launches group chats in Asia-Pacific pilot

OpenAI has introduced a new group chat feature in its ChatGPT app, currently piloted across Japan, New Zealand, South Korea and Taiwan. The rollout aims to test how users will interact in multi-participant conversations with the AI.

The pilot enables Free, Plus, and Team users on both mobile and web platforms to start or join group chats of up to 20 participants, where ChatGPT can participate as a member.

Human-to-human messages do not count against AI usage quotas; usage only applies when the AI replies. Group creators remain in charge of membership; invite links are used for access, and additional safeguards are applied when participants under the age of 18 are present.

This development marks a significant pivot from one-on-one AI assistants toward collaborative workflows, messaging and shared decision-making.

From a digital policy and governance perspective, this new feature raises questions around privacy, data handling in group settings, the role of AI in multi-user contexts and how usage quotas or model performance might differ across plans.

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Most workers see AI risk but not for themselves

A new survey by YouGov and Udemy reveals that while workers across the US, UK, India and Brazil see AI as a significant economic force, many believe their own jobs are unlikely to be affected.

Over 4,500 adults were polled, highlighting a clear gap between concern for the broader economy and personal job security.

In the UK, 70% of respondents expressed concern about AI’s impact on the economy, but only 39% worried about its effects on their own occupation.

Similarly, in the US, 72% feared wider economic effects, while 47% concerned about personal job loss. Experts suggest this reflects a psychological blind spot similar to early reactions to the internet.

The survey also highlighted a perceived AI skills gap, particularly in the UK, where 55% of workers had received no AI training. Many employees acknowledged awareness of AI’s rise but lacked motivation to develop skills immediately, a phenomenon researchers describe as an ‘awareness action gap’.

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Salesforce unveils eVerse for dependable enterprise AI

The US cloud-based software company, Salesforce and its Research AI department, have unveiled eVerse, a new environment designed to train voice and text agents through synthetic data generation, stress testing and reinforcement learning.

In an aim to resolve a growing reliability problem known as jagged intelligence, where systems excel at complex reasoning yet falter during simple interactions.

The company views eVerse as a key requirement for creating an Agentic Enterprise, where human staff and digital agents work together smoothly and dependably.

eVerse supports continuous improvement by generating large volumes of simulated interactions, measuring performance and adjusting behaviour over time, rather than waiting for real-world failures.

A platform that played a significant role in the development of Agentforce Voice, giving AI agents the capacity to cope with unpredictable calls involving noise, varied accents and weak connections.

Thousands of simulated conversations enabled teams to identify problems early and deliver stronger performance.

The technology is also being tested with UCSF Health, where clinical experts are working with Salesforce to refine agents that support billing services. Only a portion of healthcare queries can typically be handled automatically, as much of the knowledge remains undocumented.

eVerse enhances coverage by enabling agents to adapt to complex cases through reinforcement learning, thereby improving performance across both routine and sophisticated tasks.

Salesforce describes eVerse as a milestone in a broader effort to achieve Enterprise General Intelligence. The goal is a form of AI designed for dependable business use, instead of the more creative outputs that dominate consumer systems.

It also argues that trust and consistency will shape the next stage of enterprise adoption and that real-world complexity must be mirrored during development to guarantee reliable deployment.

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AI reveals hidden messages in gut microbes

Researchers at the University of Tokyo in Japan have utilised AI to investigate the intricate world of gut bacteria and their chemical signals.

Their system, VBayesMM, utilises a Bayesian neural network to identify genuine connections between bacteria and human health that traditional methods often overlook.

The human gut contains roughly 100 trillion bacterial cells, which interact with human metabolism, immunity and brain function through thousands of chemical compounds called metabolites.

Using AI, scientists can map which bacteria influence specific metabolites, offering hope for personalised treatment strategies for conditions such as obesity, sleep disorders and cancer.

VBayesMM stands out by recognising uncertainty in its predictions, offering more reliable insights than conventional models.

Researchers plan to expand the system to analyse larger and more diverse datasets, aiming to identify bacterial targets for therapies or dietary interventions that could improve patient outcomes.

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Meta pushes deeper into robotics with key hardware move

Meta is expanding its robotics ambitions by appointing Li-Chen Miller, previously head of its smart glasses portfolio, as the first product manager for Reality Labs’ robotics division. Her transfer marks a significant shift in Meta’s hardware priorities following the launch of its latest augmented reality devices.

The company is reportedly developing a humanoid assistant known internally as Metabot within the same organisation that oversees its AR and VR platforms. Former Cruise executive Marc Whitten leads the robotics group, supported by veteran engineer Ning Li and renowned MIT roboticist Sangbae Kim.

Miller’s move emphasises Meta’s aim to merge its AI expertise with physical robotics. The new team collaborates with the firm’s Superintelligence Lab, which is building a ‘world model’ capable of powering dextrous motion and real-time reasoning.

Analysts see the strategy as Meta’s attempt to future-proof its ecosystem and diversify Reality Labs, which continues to post heavy losses. The company’s growing investment in humanoid design could bring home-use robots closer to reality, blending social AI with the firm’s long-term vision for the metaverse.

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Disney+ prepares AI tools for user creations

Disney+ is preparing to introduce tools that enable subscribers to create short, AI-generated videos inspired by its characters and franchises. Chief executive Bob Iger described the move as part of a sweeping platform upgrade that marks the service’s most significant technological expansion since its 2019 launch.

Alongside user-generated video features, Disney+ will gain interactive, game-like functions through its collaboration with Epic Games. The company plans to merge storytelling and interactivity, creating a new form of engagement where fans can build or remix short scenes within Disney’s creative universe.

Iger confirmed that Disney has held productive talks with several AI firms to develop responsible tools that safeguard intellectual property. The company aims to ensure that fans’ creations can exist within brand limits, avoiding misuse of iconic characters while opening the door to more creative participation.

Industry analysts suggest that the plan could reshape the streaming industry by blending audience creativity with studio production. Yet creators have expressed caution, urging transparency on rights and moderation.

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