Consumer protection

ChatGPT to exit WhatsApp after Meta policy change

OpenAI says ChatGPT will leave WhatsApp on 15 January 2026 after Meta’s new rules banning general-purpose AI chatbots on the platform. ChatGPT will remain available on iOS, Android, and the web, the company said.

Users are urged to link their WhatsApp number to a ChatGPT account to preserve history, as WhatsApp doesn’t support chat exports. OpenAI will also let users unlink their phone numbers after linking.

Until now, users could message ChatGPT on WhatsApp to ask questions, search the web, generate images, or talk to the assistant. Similar third-party bots offered comparable features.

Meta quietly updated WhatsApp’s business API to prohibit AI providers from accessing or using it, directly or indirectly. The change effectively forces ChatGPT, Perplexity, Luzia, Poke, and others to shut down their WhatsApp bots.

The move highlights platform risk for AI assistants and shifts demand toward native apps and web. Businesses relying on WhatsApp AI automations will need alternatives that comply with Meta’s policies.

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AWS outage turned a mundane DNS slip into global chaos

Cloudflare’s boss summed up the mood after Monday’s chaos, relieved his firm wasn’t to blame as outages rippled across more than 1,000 companies. Snapchat, Reddit, Roblox, Fortnite, banks, and government portals faltered together, exposing how much of the web leans on Amazon Web Services.

AWS is the backbone for a vast slice of the internet, renting compute, storage, and databases so firms avoid running their own stacks. However, a mundane Domain Name System error in its Northern Virginia region scrambled routing, leaving services online yet unreachable as traffic lost its map.

Engineers call it a classic failure mode: ‘It’s always DNS.’ Misconfigurations, maintenance slips, or server faults can cascade quickly across shared platforms. AWS says teams moved to mitigate, but the episode showed how a small mistake at scale becomes a global headache in minutes.

Experts warned of concentration risk: when one hyperscaler stumbles, many fall. Yet few true alternatives exist at AWS’s scale beyond Microsoft Azure and Google Cloud, with smaller rivals from IBM to Alibaba, and fledgling European plays, far behind.

Calls for UK–EU cloud sovereignty are growing, but timelines and costs are steep. Monday’s outage is a reminder that resilience needs multi-region and multi-cloud designs, tested failovers, and clear incident comms, not just faith in a single provider.

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AI is transforming patient care and medical visits

AI is increasingly shaping the patient experience, from digital intake forms to AI-powered ambient scribes in exam rooms. Stanford experts explain that while these tools can streamline processes, patients should remain aware of how their data is collected, stored, and used.

De-identified information may still be shared for research, marketing, or AI training, raising privacy considerations.

AI is also transforming treatment planning. Platforms like Atropos Health allow doctors to query hundreds of millions of records, generating real-world evidence to inform faster and more effective care.

Patients may benefit from data-driven treatment decisions, but human oversight remains essential to ensure accuracy and safety.

Outside the clinic, AI is being integrated into health apps and devices. From mental health support to disease detection, these tools offer convenience and early insights. Experts warn that stronger evaluation and regulation are needed to confirm their reliability and effectiveness.

Patients are encouraged to ask providers about data storage, third-party access, and real-time recording during visits. While AI promises to improve healthcare, realistic expectations are vital, and individuals should actively monitor how their personal health information is used.

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Civil groups question independence of Irish privacy watchdog

More than 40 civil society organisations have asked the European Commission to investigate Ireland’s privacy regulator. Their letter questions whether the Irish Data Protection Commission (DPC) remains independent following the appointment of a former Meta lobbyist as Commissioner.

Niamh Sweeney, previously Facebook’s head of public policy for Ireland, became the DPC’s third commissioner in September. Her appointment has triggered concerns among digital rights groups that oversee compliance with the EU’s General Data Protection Regulation.

The letter calls for a formal work programme to ensure that data protection rules are enforced consistently and free from political or corporate influence. Civil society groups argue that effective oversight is essential to preserve citizens’ trust and uphold the GDPR’s credibility.

The DPC, headquartered in Dublin, supervises major tech firms such as Meta, Apple, and Google under the EU’s privacy regime. Critics have long accused it of being too lenient toward large companies operating in Ireland’s digital sector.

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AI transforms Japanese education while raising ethical questions

AI is reshaping Japanese education, from predicting truancy risks to teaching English and preserving survivor memories. Schools and universities nationwide are experimenting with systems designed to support teachers and engage students more effectively.

In Saitama’s Toda City, AI analysed attendance, health records, and bullying data to identify pupils at risk of skipping school. During a 2023 pilot, it flagged more than a thousand students and helped teachers prioritise support for those most vulnerable.

Experts praised the system’s potential but warned against excessive dependence on algorithms. Keio University’s Professor Makiko Nakamuro said educators must balance data-driven insights with privacy safeguards and human judgment. Toda City has already banned discriminatory use of AI results.

AI’s role is also expanding in language learning. Universities such as Waseda and Kyushu now use a Tokyo-developed conversation AI that assesses grammar, pronunciation, and confidence. Students say they feel more comfortable practising with a machine than in front of classmates.

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Startup raises $9m to orchestrate Gulf digital infrastructure

Bilal Abu-Ghazaleh has launched 1001 AI, a London–Dubai startup building an AI-native operating system for critical MENA industries. The two-month-old firm raised $9m seed from CIV, General Catalyst and Lux Capital, with angels including Chris Ré, Amjad Masad and Amira Sajwani.

Target sectors include airports, ports, construction, and oil and gas, where 1001 AI sees billions in avoidable inefficiencies. Its engine ingests live operational data, models workflows and issues real-time directives, rerouting vehicles, reassigning crews and adjusting plans autonomously.

Abu-Ghazaleh brings scale-up experience from Hive AI and Scale AI, where he led GenAI operations and contributor networks. 1001 borrows a consulting-style rollout: embed with clients, co-develop the model, then standardise reusable patterns across similar operational flows.

Investors argue the Gulf is an ideal test bed given sovereign-backed AI ambitions and under-digitised, mission-critical infrastructure. Deena Shakir of Lux says the region is ripe for AI that optimises physical operations at scale, from flight turnarounds to cargo moves.

First deployments are slated for construction by year-end, with aviation and logistics to follow. The funding supports early pilots and hiring across engineering, operations and go-to-market, as 1001 aims to become the Gulf’s orchestration layer before expanding globally.

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AWS outage shows the cost of cloud concentration

A single fault can bring down the modern web. During the outage on Monday, 20 October 2025, millions woke to broken apps, games, banking, and tools after database errors at Amazon Web Services rippled outward. When a shared backbone stumbles, the blast radius engulfs everything from chat to commerce.

The outage underscored cloud concentration risk. Roblox, Fortnite, Pokémon Go, Snapchat, and workplace staples like Slack and Monday.com stumbled together because many depend on the same region and data layer. Failover, throttling, and retries help, but simultaneous strain can swamp safeguards.

On Friday, 19 July 2024, a faulty CrowdStrike update crashed Windows machines worldwide, triggering blue screens that grounded flights, delayed surgeries, and froze point-of-sale systems. The fix was simple; recovery wasn’t. Friday patches gained a new cautionary tale.

Earlier shocks foreshadowed today’s scale. In 1997, a Network Solutions glitch briefly hobbled .com and .net. In 2018, malware in Alaska’s Matanuska-Susitna knocked services offline, sending a community of 100,000 back to paper. Each incident showed how mundane errors cascade into civic life.

Resilience now means multi-region designs, cross-cloud failovers, tested runbooks, rate-limit backstops, and graceful read-only modes. Add regulatory stress tests, clear incident comms, and sector drills with hospitals, airlines, and banks. The internet will keep breaking; our job is to make it bend.

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SMEs underinsured as Canada’s cyber landscape shifts

Canada’s cyber insurance market is stabilising, with stronger underwriting, steadier loss trends, and more product choice, the Insurance Bureau of Canada says. But the threat landscape is accelerating as attackers weaponise AI, leaving many small and medium-sized enterprises exposed and underinsured.

Rapid market growth brought painful losses during the ransomware surge: from 2019 to 2023, combined loss ratios averaged about 155%, forcing tighter pricing and coverage. Insurers have recalibrated, yet rising AI-enabled phishing and deepfake impersonations are lifting complexity and potential severity.

Policy is catching up unevenly. Bill C-8 in Canada would revive critical-infrastructure cybersecurity standards, stronger oversight, and baseline rules for risk management and incident reporting. Public–private programmes signal progress but need sustained execution.

SMEs remain the pressure point. Low uptake means minor breaches can cost tens or hundreds of thousands, while severe incidents can be fatal. Underinsurance shifts shock to the wider economy, challenging insurers to balance affordability with long-term viability.

The Bureau urges practical resilience: clearer governance, employee training, incident playbooks, and fit-for-purpose cover. Education campaigns and free guidance aim to demystify coverage, boost readiness, and help SMEs recover faster when attacks hit, supporting a more durable digital economy.

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AI-generated images used in jewellery scam

A jeweller in Hove is dealing with daily complaints from customers of a similarly named but fraudulent business. Stevie Holmes runs Scarlett Jewellery but keeps receiving complaints from customers who confused it with the AI-driven Scarlett Jewels website.

Many reported receiving poor-quality goods or nothing at all.

Holmes said the mix-ups have kept her occupied for at least an hour a day since July. Without clarification, people could post negative comments about her genuine business on social media, potentially damaging its reputation.

Scarlett Jewels is run by Denimtex Limited with an address in Hong Kong, though its website claims a personal story of a retiring designer.

Experts say such scams are increasingly common due to how easy and cheap it is to create AI images. Professor Ana Canhoto from the University of Sussex noted AI-generated product photos often appear too perfect or flawed, while fake reviews and claims of scarcity are typical tactics to mislead buyers.

Trustpilot ratings for Scarlett Jewels are mostly one star, with customers describing items as ‘tat’ or ‘poor quality’.

Authorities are taking action, with the Advertising Standards Authority banning similar ads and Facebook restricting Scarlett Jewels from creating new adverts. Buyers are advised to spot off AI images, large discounts, and genuine reviews to avoid falling for scams.

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Bitcoin wallet vulnerability exposes thousands of private keys

A flaw in the widely used Libbitcoin Explorer (bx) 3.x series has exposed over 120,000 Bitcoin private keys, according to crypto wallet provider OneKey. The flaw arose from a weak random number generator that used system time, making wallet keys predictable.

Attackers aware of wallet creation times could reconstruct private keys and access funds.

Several wallets were affected, including versions of Trust Wallet Extension and Trust Wallet Core prior to patched releases. Researchers said the Mersenne Twister-32’s limited seed space let hackers automate attacks and recreate private keys, possibly causing past fund losses like the ‘Milk Sad’ cases.

OneKey confirmed its own wallets remain secure, using cryptographically strong random number generation and hardware Secure Elements certified to global security standards.

OneKey also examined its software wallets, ensuring that desktop, browser, Android, and iOS versions rely on secure system-level entropy sources. The firm urged long-term crypto holders to use hardware wallets and avoid importing software-generated mnemonics to reduce risk.

The company emphasised that wallet security depends on the integrity of the device and operating environment.

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