Salesforce’s Agentforce helps organisations deliver 24/7 support
The AI-powered support from Salesforce’s Agentforce is helping cities, universities, and hospitals engage citizens, learners, and patients efficiently while cutting traditional service costs.
Organisations across public and private sectors are using Salesforce’s Agentforce to engage people whenever and wherever they need support.
From local governments to hospitals and education platforms, AI systems are transforming how services are delivered and accessed.
In the city of Kyle, Texas, an Agentforce-driven 311 app enables residents to report issues such as potholes or water leaks. The city plans to make the system voice-enabled, reducing traditional call volumes while maintaining a steady flow of service requests and faster responses.
At Pearson, AI enables students to access their online learning platforms instantly, regardless of their time zone. The company stated that the technology fosters loyalty by providing immediate assistance, rather than requiring users to wait for human support.
Meanwhile, UChicago Medicine utilises AI to streamline patient interactions, from prescription refills to scheduling, while ambient listening tools enable doctors to focus entirely on patients rather than typing notes.
Salesforce said Agentforce empowers organisations to save resources while enhancing trust, accessibility, and service quality. By meeting people on their own terms, AI enables more responsive and human-centred interactions across various industries.
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