Spain fines Booking.com €413.2 million for market abuse
Proceedings in Spain began after complaints from hotel associations in 2021.
Britain’s competition regulator, the CNMC, has imposed a hefty fine of €413.2 million (US$448 million) on online reservation platform Booking.com. The fine, the largest ever levied by the CNMC, targets Booking.com’s dominant market position in Spain, where it holds a 70% to 90% share. The penalties stem from practices dating back to 2019.
The CNMC found Booking.com to be imposing unfair terms on hotels and stifling competition from other providers. This included a ban on hotels offering lower prices on their own websites compared to Booking.com’s listings, as well as the ability of Booking.com to unilaterally impose price discounts on hotels. Additionally, the platform mandated that hotels resolve disputes in Dutch courts.
Booking Holdings, Booking.com’s parent company, intends to appeal the fine. They argue that the issue falls under the remit of the European Union’s Digital Markets Act and express strong disagreement with the CNMC’s findings. Booking Holdings plans to challenge the decision in Spain’s high court.
The investigation was triggered by complaints lodged in 2021 by the Spanish Association of Hotel Managers and the Madrid Hotel Business Association. Another point of contention is Booking.com’s practice of offering benefits to hotels that generate higher fees, which critics argue unfairly restricts competition from alternative booking services.
About author
DW Team
The GIP Digital Watch Observatory team, consisting of over 30 digital policy experts from around the world, excels in the fields of research and analysis on digital policy issues. The team is backed by the creative prowess of Creative Lab Diplo and the technical expertise of the Diplo tech team.