NCPWD partners with NCC for digital interventions on smooth communication for Persons with disabilities

NCPWD partners with NCC to improve communication for Persons with Disabilities through digital interventions, suggesting the use of Video-Relay Service to enhance inclusivity and privacy for those with hearing impairments.

The management team of the National Commission for Persons With Disabilities (NCPWD), led by the Executive Secretary, Mr. James David Lalu, made a courtesy call to the National Communication Commission (NCC) and met with the leadership. In his address, Mr. Lalu stated the urgent need to incorporate the communication needs of PWDs across the country.

In campaigning for inclusivity for Persons with disabilities, Mr. Lalu suggested using Video- Relay Service (VRS). ‘This will be of tremendous benefit to persons with hearing issues if introduced. This service, though, requires a considerable portion of data for it to be quite effective but, he said, ‘will also help solve the challenges of 3rd party interference on privacy rights of the Deaf persons. Sometimes the call center or customer care tries to reach a deaf but, but he can only see the call without being able to respond to the conversation from the caller’ he pointed out.