Employees are cautiously optimistic about AI, survey finds

A survey conducted by the Workforce Institute and Coleman Parkes Research among almost 3000 employees in 8 countries (Australia, Canada, France, Germany, Mexico, New Zealand, the United Kingdom, and the USA) found out that employees have a ‘cautious optimism’ attitude about the impact of artificial intelligence (AI) on their work. According to the survey findings, 4 out of 5 employees see potential benefits in AI improving their work experience but are concerned about a lack of strategy or communication from their employers when it comes to the use of AI. In total, 82% of the surveyed employees were optimistic that AI would improve their jobs, while 34% were concerned that AI would replace them at a point. Employees stated that they would welcome AI if it simplifies time-consuming work processes (64%), balances their workload (64%), and increases fairness in decision-making processes (62%). Two-thirds of the employees stated they would be more comfortable if employers were more transparent about how they plan to make use of AI at the workplace.