Customer Inclusiveness with Enhanced Accessibility Features
In order to improve customer experience for everyone, Inclusion is imperative. Conversational AI for Customer Service leader Solvemate announced the availability of improved accessibility for its customer service automation platform.
“Solvemate’s customer service automation platform is now more accessible to people with sight, hearing, visual and mobility impairments. Solvemate is Web Content Accessibility Guidelines (WCAG) 2.2 compliant”. Read the announcement. “Providing accessibility for those that need additional support is an imperative for all customer service teams. We see this across all sectors, particularly banking and public institutions that need to make services equitably available to all users.”