AI software enhances social workers’ engagement

Magic Notes transforms social work efficiency.

AI Safety Institute is funding £8.5 million to support research preventing AI system failures.

A recent pilot program using AI software has significantly reduced the time social workers spend on administrative tasks by more than 60%, according to Swindon Borough Council. The AI tool, Magic Notes, developed by UK-based Beam, was tested by 19 social workers and received ‘overwhelmingly positive’ feedback. By automating the recording of conversations and generating assessments, the software allowed social workers to focus more on meaningful interactions with the people they support.

The trial, held from April to June, revealed a significant reduction in assessment times, decreasing from an average of 90 minutes to just 35 minutes. Additionally, the time needed to write reports was slashed from four hours to 90 minutes. Social workers facing challenges such as visual impairments or dyslexia reported that the tool fostered a more inclusive work environment, enhancing their confidence in their roles.

Councillor Ray Ballman, the cabinet member for adult social care, described Magic Notes as a ‘game changer.’ He mentioned that the council is now looking into additional ways to integrate the technology to enhance care quality and provide better staff support.