Verizon responds to major network outage

Customers experienced signal loss and SOS mode during a Verizon outage, with the company confirming service restoration and offering credits instead of immediate explanations.
Verizon confirmed a major wireless outage that pushed many devices into SOS mode, apologised to customers, and promised account credits while withholding details on the cause.

A large-scale network disruption has been confirmed by Verizon, affecting wireless voice, messaging, and mobile data services and leaving many customer devices operating in SOS mode across several regions.

The company acknowledged service interruptions during Wednesday afternoon and evening, while emergency calling capabilities remained available.

Additionally, the telecom provider issued multiple statements apologising for the disruption and pledged to provide account credits to impacted customers. Engineering teams were deployed throughout the incident, with service gradually restored later in the day.

Verizon advised users still experiencing connectivity problems to restart their devices once normal operations resumed.

Despite repeated updates, the company has not disclosed the underlying cause of the outage. Independent outage-tracking platforms described the incident as a severe breakdown in cellular connectivity, with most reports citing complete signal loss and mobile phone failures.

Verizon stated that further updates would be shared following internal reviews, while rival mobile networks reported no comparable disruptions during the same period.

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