Customer trust at risk as retail cyberattacks grow
As AI personalisation expands, retailers must balance innovation with data protection, strengthening cybersecurity to defend customer trust against escalating fraud and privacy risks.
Retailers face escalating cyber threats as hackers increasingly target customer data, eroding trust and damaging long-term brand value.
Deloitte warns that data breaches and ransomware attacks are becoming more frequent and costly, with some retailers facing losses reaching hundreds of millions, alongside declining consumer confidence.
The expansion of AI-driven personalisation has intensified privacy concerns, as customers weigh convenience against data protection.
While many shoppers accept sharing personal information in exchange for value, confidence depends on clear safeguards, transparent data use and credible security practices across digital channels.
Deloitte argues that leading retailers integrate cybersecurity into their core business strategy, rather than treating it as a compliance obligation.
Priorities include protecting critical digital assets, modernising security operations and building cyber-aware cultures capable of responding to AI-enabled fraud, preserving customer trust and sustaining revenue growth.
Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!
