UK’s Ofcom accepts X commitments on illegal hate and terror content moderation

Ofcom has accepted a series of public commitments from X aimed at strengthening protections for UK users against illegal hate speech and terrorist content under the Online Safety Act framework.

Under the commitments, X will review suspected illegal terrorist and hate content reported through its dedicated UK illegal content reporting tool within an average of 24 hours. As a backstop, the platform will review at least 85% of such reports within 48 hours. Ofcom said the targets, if met, would give UK users some of the strongest protections on X globally.

X is also committed to engaging external experts on reporting systems for illegal hate and terror content, following concerns from organisations that reports submitted to the platform were not always clearly acknowledged or acted on. The company also said it would withhold access to accounts reported for posting illegal terrorist content in the UK if it determines they are operated by or on behalf of a terrorist organisation proscribed in the UK.

Ofcom said X will submit quarterly performance data over the next 12 months so the regulator can monitor whether the platform is meeting its commitments. The regulator added that its broader compliance programme examining how major social media services handle illegal hate and terrorist material remains ongoing.

The announcement comes amid wider scrutiny of illegal hate content on major social media platforms. Ofcom said evidence gathered from civil society and expert organisations, including the Antisemitism Policy Trust, Tech Against Terrorism and Tell MAMA, indicates that such content persists on some of the largest social media sites.

Ofcom also noted that its investigation into X’s Grok remains ongoing, focusing on the company’s compliance with duties to deal with illegal content and the systems it has in place to do so.

Why does it matter?

The commitments show how the UK’s Online Safety Act is beginning to translate into concrete performance expectations for major platforms. Review-time targets, expert engagement and regular reporting to Ofcom could make illegal hate and terrorist content moderation more measurable. Still, the wider test will be whether X delivers these protections in practice and whether similar pressure is applied across other large platforms.

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