Ukrzaliznytsia shifts to offline ticket sales after IT system failure

Ukrzaliznytsia confirmed a ‘multi-level’ cyberattack but assured that train traffic remains unaffected.
Ukrzaliznytsia, Ukraine, cyberattack, railways

Ukraine’s state-owned railway company, Ukrzaliznytsia, has been hit by a large-scale cyberattack, affecting its online systems.

While train services remain operational without delays, the company has been working to restore its IT infrastructure. Passengers were advised to buy tickets offline on Monday as backups were recovered.

The cyberattack, described by Ukrzaliznytsia as ‘systemic, non-trivial and multi-level,’ was first reported on Sunday.

The railway has become a critical part of Ukraine’s transport network since the Russian invasion in 2022, with airspace closed and trains serving as the primary mode of domestic and international travel. Last year, it transported 20 million passengers and 148 million tonnes of freight.

Efforts to fully restore online systems are ongoing as authorities investigate the incident.

Cyberattacks targeting Ukraine’s infrastructure have increased since the start of the war, with railways playing a crucial role in both civilian and military logistics. Officials have not yet attributed responsibility for the attack.

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