Tech support scammers abuse search tools
Sponsored ads and search tricks help scammers mislead users searching for help.
Tech support scammers have exploited the websites of major firms such as Apple, Microsoft, and Netflix to trick users into calling them. Using sponsored ads and a technique known as search parameter injection, scammers have manipulated legitimate support pages to display fake helpline numbers.
Victims searching for 24/7 support are directed to genuine websites where misleading search results prominently show fraudulent numbers. According to researchers, the address bar shows the official URL, reducing suspicion and increasing the likelihood that users will call the scammers.
Once connected, the fraudsters pose as legitimate staff and attempt to steal sensitive information, including personal data, payment details or access to victims’ devices. Financial services sites like Bank of America and PayPal have also been targeted, with attackers aiming to drain accounts.
Experts warn that while some scams are easy to spot, others appear highly convincing, especially on sites like Apple’s and Netflix’s. Users are urged to verify contact details through official channels rather than relying on search results or ads.
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