OpenAI services suffer second outage in December

The company works to fix recurring service issues.

OpenAI is preparing to launch its first-ever Super Bowl advert, joining other tech firms in targeting the massive audience.

OpenAI’s ChatGPT, Sora, and developer API experienced a significant outage on Thursday, disrupting services for over four hours. The issue began around 11 a.m. PT, with partial recovery reported by 2:05 p.m. PT. By 3:16 p.m. PT, OpenAI stated that Sora was operational, though ChatGPT users might still encounter issues accessing their chat history.

According to OpenAI’s status page, the outage was caused by one of their upstream providers, but the company did not provide further details. This marks the second major outage for OpenAI’s services in December. Two weeks ago, a similar incident attributed to a telemetry service malfunction resulted in a six-hour disruption, a notably longer downtime than usual.

Interestingly, popular platforms utilising OpenAI’s API, such as Perplexity and Siri’s Apple Intelligence integration, appeared unaffected during the outage, as confirmed by their status pages and independent testing. OpenAI is actively working to ensure full restoration of its services while addressing the root causes behind these recurring disruptions.