NCC unveils new telecom quality regulations in Nigeria

The Nigerian Communications Commission (NCC) has introduced the QoS Regulations 2024 to improve the quality of telecommunications services in Nigeria. These new regulations specify key performance indicators (KPIs) for network segments, including 2G, 3G, and 4G, focusing on critical metrics such as Drop Call Rates, Call Setup Success Rate, and Traffic Congestion.

Non-compliance with these standards will result in a fine of N5 million, with an additional penalty of N500,000 per day for continued infractions. Telecom companies must submit monthly QoS reports, and the NCC will evaluate these reports through drive tests, consumer surveys, and data from Network Operating Centres (NOCs).

The following regulatory initiative reflects the NCC’s response to the 50% service target set by Dr Bosun Tijani, the Minister of Communications, Innovation, and Digital Economy of Nigeria. The Commission is committed to meeting this target by the end of the year and has set ambitious goals for broadband penetration, data speeds, and coverage in the coming years. The new approach emphasises detailed, localised data collection, allowing the NCC to implement targeted solutions and regulatory actions to enhance the consumer experience.

The introduction of these regulations also comes at a time of financial strain for telecom operators, who are dealing with the impacts of Naira devaluation and high inflation. These economic challenges have reduced network capacity investment, affecting service quality. In response, operators have requested tariff increases to mitigate their financial difficulties. The NCC’s new regulations and enforcement actions will be crucial in addressing service quality issues while balancing the economic realities faced by the telecom industry.