Hashtag issues add to Meta’s chaotic transition week during US presidency handover
Meta’s AI failed to recognise Trump as president days after his inauguration, sparking urgent fixes.
Meta has come under scrutiny after its AI chatbot failed to identify the current US president correctly. Despite Donald Trump’s inauguration on Monday, the chatbot continued to name Joe Biden as president through Thursday. The error led Meta to activate its high-priority troubleshooting protocol, a ‘site event’, to address the issue urgently.
The incident marked at least the third emergency Meta faced this week during the US presidential transition. Other problems included forcing users to re-follow Trump administration profiles on social media and hashtag search errors on Instagram. Meta attributed the re-following issue to delays in transferring White House accounts, which affected ‘unfollow’ requests.
Complaints also arose after searches for Democratic hashtags were blocked while Republican hashtags displayed results normally. Meta acknowledged the issue, claiming it affected searches for various hashtags across the platform. These errors come amid broader platform changes, including scrapping fact-checking programs and reshaping its leadership.
Critics have linked the missteps to perceived shifts in Meta’s political alignment. CEO Mark Zuckerberg’s attendance at Trump’s inauguration and recent strategic moves, such as appointing Trump allies to key positions, have fuelled debate over the platform’s neutrality.