EU court orders SNCF to eliminate gender titles in online ticket purchases to comply with privacy regulations

The gender question was found in violation of privacy laws.

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The EU’s highest court ruled today that France‘s railway company SNCF must stop asking customers for their gender titles when purchasing tickets online. This ruling follows a complaint filed by LGBT+ rights group Mousse, which argued that requiring a title like Mr. or Mrs. violated EU privacy laws, specifically the General Data Protection Regulation (GDPR), which mandates data minimisation.

Mousse contended that asking for a title, which reflects a person’s gender identity, was unnecessary and infringed on privacy rights. While SNCF justified the practice of personalising communications and offering services like women-only carriages on night trains, the court disagreed. It concluded that personalising commercial communications based on presumed gender identity was not essential for completing a rail transport contract.

The court’s decision, based on a previous opinion from Advocate-General Maciej Szpunar, allows companies to communicate with customers in a more inclusive, non-gendered manner. Mousse celebrated the ruling as a victory for LGBT+ rights, emphasising its potential to bring wider positive changes for equality across the EU.