DOJ accuses Uber of violating disability law
Prosecutors say Uber drivers routinely refuse service to people with wheelchairs or service animals.
The US Justice Department has filed a lawsuit against Uber, accusing the ride-hailing giant of discriminating against passengers with disabilities.
The DOJ alleges that Uber drivers frequently deny service to people using wheelchairs or travelling with service animals, and sometimes impose unfair cancellation fees. Prosecutors say such practices cause economic and emotional harm and breach the Americans with Disabilities Act.
Uber denies the allegations, insisting it enforces a zero-tolerance policy for confirmed denials. The company says it deactivates drivers who breach accessibility rules and highlights reminders it issues to drivers about their legal obligations.
Uber has faced similar claims in the past. It reached a settlement with the DOJ in 2022, paying millions to more than 65,000 disabled riders. The new lawsuit, filed in the US California’s Northern District, follows a DOJ investigation launched last year.
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