Digital IDs expected to improve Indonesian public services

Updates to Indonesia’s digital ID or Digital Population Identity (IKD) are expected to improve the ease of use and accessibility of public service in the country. The hope is that it will alleviate the burden of travel for persons in remote areas and those who are incapacitated. The document verification process should further offer value for money in the administration of public services.

The IKD also offers versatility of access and use as users can access it via a smartphone application. In addition to being used as an ID, it can be used for payments and data exchange. The Indonesian government commits to perpetual improvements, including user-friendly and unique features to support vulnerable groups.

The government has also undertaken various measures to expedite the uptake of the IKD. Of the country’s 220 million citizens, only 7.3 million have access to the tool. Still, the government has launched widespread sensitisation campaigns across the country and collaborated with key partners like Perum Peruri, a tech firm that will be responsible for technical support, and Estonia for consultation in the areas of data security and research and development. 

Why does it matter?

Slow uptake and glitches in digital ID infrastructure have been trending issues for several countries over the last few years. Indonesia is an example of how to deal with these, which invariably addresses some of the concerns citizens have vocalised about digital IDs, particularly concerning privacy. Collaborations with the private sector and Estonia are also exemplary as they give traction to SDG 17, which calls for partnerships in a country’s quest to achieve ‘Agenda 2030’.