Data security measures must be bolstered by Marriott and Starwood

Data security must be enhanced by Marriott and Starwood after sensitive information was exposed in breaches.

Marriott and Starwood must enhance data security after sensitive information was exposed in breaches.

Marriott International and Starwood Hotels have been ordered to improve data security following multiple breaches impacting over 344 million customers. The Federal Trade Commission (FTC) finalised the order on Friday, citing inadequate security practices. Major breaches occurred in 2015, 2018, and 2020, exposing sensitive customer information, including passport details and payment data.

Hackers gained prolonged access to systems during the breaches, with one lasting four years undetected. The companies must now implement measures such as limiting data retention and providing US customers with a way to request the deletion of personal information tied to their accounts.

The FTC accused the hotel chains of misleading consumers with claims of robust data security while failing to address basic vulnerabilities like weak passwords and outdated software. The Connecticut Attorney General’s office also announced a $52 million settlement with Marriott on the same day.

Under the 20-year order, Marriott and Starwood must maintain compliance records, undergo inspections, and ensure transparency about their data handling practices. The ruling is part of broader efforts to hold businesses accountable for safeguarding customer information.