Australian Competition and Consumer Commission initiated Federal Court proceedings against Telstra

On 6 December 2022, the Australian Competition and Consumer Commission (ACCC) started Federal Court proceedings against internet services provider Telstra for making false or misleading representations to consumers about upload speed to the residential broadband plan called ‘Belong.’

ACCC found that, between October and November 2020, Telstra transferred approximately 9000 customers from Belong plan with a maximum download speed of 100Mbps and maximum upload speed of 40Mbps to a service with a maximum upload speed of 20Mbps.

In November 2022, Telstra, Optus, and TPG were ordered to pay AUD$33.5 million for making false or misleading representations to consumers about specific internet plans under Australia’s national broadband network (NBN).