Mental health survey reveals 41% willing to use AI for support

AI is increasingly viewed as a tool for mental health support, according to new research from Bournemouth University. The study finds growing public willingness to use AI systems in roles traditionally held by professionals or close personal contacts.

Researchers surveyed 31,000 adults across 35 countries about large language models such as ChatGPT. Results show 41% of UK respondents and 61% globally are comfortable using AI for counselling, citing a desire for faster support.

Study lead Dr Ala Yankouskaya said the research aimed to understand how people view the use of AI in everyday life. ‘If someone is experiencing depression, they do not want to wait months for an appointment, so instead they can turn to AI,’ she said. However, she emphasised that AI has significant limitations, particularly in handling the complexities of mental health, and cautioned: ‘So, it is no substitute for speaking to a health professional.’

The survey also indicated that some respondents would consider AI for other roles traditionally filled by humans, such as teaching children. Yankouskaya noted uncertainty about the long-term effects of using AI tools in education on children’s memory and cognitive functions.

Mental health organisations say AI could help if used responsibly. Dr Sarah Hughes, chief executive of Mind, said, ‘AI has enormous potential to improve the lives of people with mental health problems’.

However, Hughes added: ‘But that potential will only be realised if it is developed and deployed responsibly, with safeguards proportionate to the risks. We want to ensure that innovation does not come at the expense of people’s well-being, and that those of us with lived experience of mental health problems are at the heart of shaping the future of digital support.’

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