AI chatbot comes to Shinagawa station in Japan

Travellers at Shinagawa Station can now access a smart AI chatbot to navigate ticketing and station services.
Foreign travellers can soon receive AI-powered guidance at Shinagawa Station, helping with tickets, luggage, and cultural insights while riding the Tokaido shinkansen.

JR Central will trial an AI-operated language service for travellers at JR Shinagawa Station in Tokyo, Japan. The service, running from 15 December to mid-March, allows passengers to access a dedicated site via smartphone by scanning a QR code at the station.

Named ‘JRTok-AI,’ the chatbot provides ticketing information, handles large luggage, and performs service operations. It supports English, Chinese, Korean, French, and Spanish, offering location-based details and English commentary on the history and culture along the Tokaido Shinkansen route.

The trial aims to enhance travel convenience and gather feedback to inform service expansion. JR Central said enhancements and a broader rollout will be considered based on the results of this experiment.

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