OpenAI models embedded into ServiceNow for enterprise automation
The integration of OpenAI models into ServiceNow aims to shift enterprise AI from experimentation towards secure, large-scale deployment across IT, finance, and operational systems.
ServiceNow has announced a multi-year agreement positioning OpenAI as a preferred intelligence capability across its enterprise platform, extending access to frontier AI models for organisations running tens of billions of workflows each year.
The partnership reflects a broader shift towards operational AI embedded directly within business systems instead of experimental deployments.
By integrating OpenAI models such as GPT-5.2 into the ServiceNow AI Platform, enterprises can embed reasoning and automation into secure workflows spanning IT, finance, human resources, and customer operations.
AI tools are designed to analyse context, recommend actions, and execute tasks within existing governance frameworks instead of functioning as standalone assistants.
Executives from both companies emphasised that the collaboration aims to deliver measurable outcomes at scale.
ServiceNow highlighted its role in coordinating complex enterprise environments, while OpenAI stressed the importance of deploying agentic AI capable of handling work end to end within permissioned infrastructures.
Looking ahead, the partnership plans to expand towards multimodal and voice-based interactions, enabling employees to communicate with AI systems through speech, text, and visual inputs.
The initiative strengthens OpenAI’s enterprise footprint while reinforcing ServiceNow’s ambition to act as a central control layer for AI-driven business operations.
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