UK health sector adopts AI while legacy tech lags

The UK’s healthcare sector has rapidly embraced AI, with adoption rising from 47% in 2024 to 94% in 2025, according to SOTI’s new report ‘Healthcare’s Digital Dilemma’.

AI is no longer confined to administrative tasks, as 52% of healthcare professionals now use it for diagnosis and 57% to personalise treatments. SOTI’s Stefan Spendrup said AI is improving how care is delivered and helping clinicians make more accurate, patient-specific decisions.

However, outdated systems continue to hamper progress. Nearly all UK health IT leaders report challenges from legacy infrastructure, Internet of Things (IoT) tech and telehealth tools.

While connected devices are widely used to support patients remotely, 73% rely on outdated, unintegrated systems, significantly higher than the global average of 65%.

These systems limit interoperability and heighten security risks, with 64% experiencing regular tech failures and 43% citing network vulnerabilities.

The strain on IT teams is evident. Nearly half report being unable to deploy or manage new devices efficiently, and more than half struggle to offer remote support or access detailed diagnostics. Time lost to troubleshooting remains a common frustration.

The UK appears more affected by these challenges than other countries surveyed, indicating a pressing need to modernise infrastructure instead of continuing to patch ageing technology.

While data security remains the top IT concern in UK healthcare, fewer IT teams see it as a priority, falling from 33% in 2024 to 24% in 2025. Despite a sharp increase in data breaches, the number rose from 71% to 84%.

Spendrup warned that innovation risks being undermined unless the sector rebalances priorities, with more focus on securing systems and replacing legacy tools instead of delaying necessary upgrades.

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