Yelp adds AI tools to improve user reviews and business communication
AI-powered features transform Yelp’s approach to reviews, initially available for restaurants and nightlife on iOS.
Yelp has launched a series of updates, including AI-powered review insights, a personalised home feed, and an upgraded inbox for business owners. These changes aim to enhance user experience and streamline business interactions.
The new AI review insights categorise feedback into food quality, service, and ambiance, each scored from 1 to 100 with sentiment ratings. Users can access relevant reviews directly through the app. Initially available for restaurant, food, and nightlife listings, the feature is exclusive to iOS users.
Business owners also benefit from a redesigned inbox to manage customer interactions more efficiently, reflecting Yelp‘s broader effort to support businesses and users alike.
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