Will business take the lead in online multilingualism?
In a very interesting example, Gogo, an in-flight connectivity service provider, is emphasising multilingual text chat support, and taking advantage of global multilingual expertise, as we see in the example of Honduras and Nearshore Americas. The service emphasises educated, skilled agents to offer support to clients all over the world in English, Spanish, Portuguese, and French. Does this portend a move toward a more multilingual Internet, supported by the private sector?
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The GIP Digital Watch Observatory team, consisting of over 30 digital policy experts from around the world, excels in the fields of research and analysis on digital policy issues. The team is backed by the creative prowess of Creative Lab Diplo and the technical expertise of the Diplo tech team.