US FTC targets tech support scams with new rule changes

A new rule by the FTC aims to close a loophole that left victims of tech support scams vulnerable. This change will allow the agency to target fraudsters regardless of who initiates the call, marking a significant step in protecting consumers from financial harm.
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The Federal Trade Commission (FTC) has strengthened its rules to better protect consumers from tech support scams. With new amendments to the Telemarketing Sales Rule (TSR), the agency can now act against fraudsters even when victims initiate the call, closing a loophole that left many unable to seek justice.

Tech support scams commonly trick victims through fake pop-ups, emails, and warnings that urge them to contact bogus help desks. These scams have disproportionately affected older adults, who are five times more likely to be targeted, leading to over $175M in reported losses.

Previously, the US FTC could only pursue scammers if they made the initial call. The rule change now removes exemptions for technical support services, allowing the agency to crack down on deceptive practices regardless of how contact is made. Authorities are also targeting fraudulent pop-ups as part of a broader effort to combat these schemes.

With cases like the fake ‘Geek Squad’ scams resulting in millions in losses, the FTC’s expanded powers mark a significant step in holding scammers accountable and protecting vulnerable populations from financial harm.