UK: the government sends an open letter to cloud providers asking them to comply with consumer law
The UK Competition and Markets Authority (CMA) has recently sent an open letter to cloud storage providers asking them to comply with consumer law. CMA notes that, based on a review it had conducted into the cloud storage sector, it has found that ‘some providers are using contract terms and practices that […] could breach consumer protection law’. The authority recommends that providers review and revise their consumer contract terms and pay particular attention to a a number of issues such as: pre-contractual information, automatic contract renewal, changing the terms or characteristics of a service, termination/suspension of cloud accounts, transparency, and exclusion or limitation of liability.