TikTok faces scrutiny over AI moderation and UK staff cuts

TikTok has responded to the Science, Innovation and Technology Committee regarding proposed cuts to its UK Trust and Safety teams. The company claimed that reducing staff while expanding AI, third-party specialists, and more localised teams would improve moderation effectiveness.

The social media platform, however, did not provide any supporting data or risk assessment to justify these changes. MPs previously called for more transparency on content moderation data during an inquiry into social media, misinformation, and harmful algorithms.

TikTok’s increasing reliance on AI comes amid broader concerns over AI safety, following reports of chatbots encouraging harmful behaviours.

Committee Chair Dame Chi Onwurah expressed concern that AI cannot reliably replace human moderators. She warned AI could cause harm and criticised TikTok for not providing evidence that staff cuts would protect users.

The Committee urges the Government and Ofcom to take action to ensure user safety before implementing staffing reductions. Dame Onwurah emphasised that without credible data, it is impossible to determine whether the changes will effectively protect users.

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