Discussions were raised among Samsung consumers about pre-installed apps in the last few months. Many Samsung consumers noted that Facebook’s mobile apps are pre-installed on their phones and they can not delete them. Given numerous concerns about data collecting and tracking by Facebook, Samsung have privacy concerns. Samsung and Facebook stated that pre-installed apps are a matter of their contractual arrangements.
Consumer trust is one of the main preconditions for the success of e-commerce. E-commerce is still relatively new and consumers are not as confident with it as with real-world shopping. Consumer protection is an important legal method for developing trust in e-commerce.