Data breach at PayPal prompts password resets and transaction refunds

PayPal has notified some customers of a data breach linked to its Working Capital loan application, after unauthorised access between 1 July and 12 December 2025 exposed personal information. Letters dated 10 February confirm that around 100 customers were potentially affected.

The incident was linked to an error in the Working Capital application, described as a ‘code change’. PayPal said it ‘terminated the unauthorised access to PayPal’s systems’ after discovery. A spokesperson later stated that systems were not compromised, leaving the extent of exposure unclear.

Data potentially accessed includes names, email addresses, phone numbers, business addresses, Social Security numbers, and dates of birth. PayPal confirmed a small number of unauthorised transactions and said refunds were issued. Affected users had passwords reset and were offered credit monitoring.

Previous incidents include a 2023 credential stuffing attack that affected nearly 35,000 accounts and phishing campaigns that abused legitimate infrastructure. The company said it continues to use manual investigations and automated tools to mitigate fraud.

Customers are advised to use unique passwords, avoid unsolicited links, verify urgent messages directly via their accounts, and enable passkeys where available. Even limited breaches can heighten risks of targeted phishing and identity theft, especially for small businesses.

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