NatWest blocks messaging apps for staff

To prioritise business transparency, a strict ban on popular messaging apps like WhatsApp has been implemented in the banking sector, with NatWest Group recently adopting this measure.

An Indian tribunal has paused the WhatsApp data-sharing ban during an ongoing review of the case.

NatWest Group has prohibited the use of messaging apps like WhatsApp, Facebook Messenger, and Skype on company devices in the UK. The decision aims to prevent employees from using unapproved platforms to discuss business matters, enhancing oversight and compliance. These platforms, known for disappearing messages, raise concerns over accountability and record-keeping.

The bank’s updated policy comes as regulatory scrutiny over ‘off-channel’ communications intensifies. UK and US regulators have fined banks billions in recent years for failing to retain such communications. NatWest emphasised that all work-related discussions should occur on approved, retrievable channels to ensure transparency.

The Financial Conduct Authority is reportedly considering a broader investigation into the use of private messaging in UK banks. Beyond banking, similar issues have arisen in government, including the loss of key WhatsApp messages during the UK Covid-19 pandemic, raising questions about accountability in public affairs.