Indonesia advances digital transformation with plans for digital ID access to public services

Indonesia is driving forward the digital transformation of its government by making the national digital ID system acceptable for access to public services. Operated by the Directorate General of Population and Civil Registration (Dukcapil), the Identitas Kependudukan Digital (IKD) and e-KTP (national digital ID card) will facilitate various services, starting with nine priority areas.

These services include population administration, education, healthcare, social assistance, financial transactions, government administration, and police services. The government plans to integrate IKD and KTP for single sign-on access to public services through an integrated portal. Furthermore, Indonesia’s Personal Data Protection (PDP) law, modeled on Europe’s GDPR, was enacted in October 2022, and efforts are underway to set new digital ID data management standards.

The government also conducts public digital literacy programs to raise awareness about personal data protection. The PDP is expected to come into full effect in October. The World Bank has approved up to $250 million funding to support Indonesia’s digital ID system. Privy, an Indonesia-based digital identity verification provider, has acquired the online tax platform AyoPajak to integrate electronic signature and identity verification services, aiming to become a local market leader.

Why does it matter?

Implementing Indonesia’s national digital ID system significantly enhances accessibility to public services, streamlines government operations, and improves citizen engagement. Additionally, the integration of digital ID aligns with Indonesia’s efforts to bolster personal data protection and digital literacy, fostering a more secure and informed online environment for its citizen,