Indian IT industry faces workforce evolution
As generative AI reshapes the global tech market, Infosys foresees a transformation in how IT companies manage their talent, with upskilling and new roles taking centre stage.

Infosys, India’s second-largest software services exporter, anticipates a major shift in the way IT firms approach talent management. Speaking at the World Economic Forum in Davos, CTO Rafee Tarafdar highlighted the evolving market, driven by emerging technologies such as generative AI.
Tarafdar noted that the traditional ‘pyramid’ model, where most employees are at the entry level, may give way to a more dynamic framework. Infosys is actively experimenting with strategies to upskill its workforce while creating roles that did not exist before, including specialists in responsible AI and model engineering.
In addition to re-skilling existing employees, the company has developed bespoke small language models tailored to industries like banking and IT operations, offering these as services to clients. With AI creating both challenges and opportunities, Infosys believes a blend of evolving skills and innovative hiring will shape the future of tech talent.
As the IT sector grapples with rapid innovation, India’s Infosys remains focused on adapting its workforce to meet new demands, ensuring it remains at the forefront of the global technology industry.