Independent body in Ireland empowers EU social media users to challenge content moderation decisions

A new independent body in Ireland will allow social media users in the European Union to challenge content moderation decisions made by platforms like Facebook, TikTok, and YouTube. Established under the EU Digital Services Act (DSA), this Appeals Centre aims to provide users with an alternative to the courts when disputing content decisions. Supported by Meta’s Oversight Board Trust and certified by Ireland’s media regulator, the centre is expected to begin operations by the end of the year. It will expand to include more platforms over time.

Thomas Hughes, CEO of the Appeals Centre, emphasised the body’s independence from governments and companies, ensuring that social media content policies are applied fairly. The centre’s team of experts will review cases within 90 days to determine if the platforms’ actions align with their stated policies. The European Commission has expressed support for the initiative, with spokesperson Thomas Regnier highlighting the importance of uniform development across the EU to strengthen online user rights.

Located in Dublin, the Appeals Centre will operate on a funding model that charges social media companies fees for each case. At the same time, users will incur a nominal fee that is refundable if their appeal is successful. However, platforms are not obligated to participate, as the centre lacks the power to enforce binding settlements. The centre will be governed by a board of seven non-executive directors.