Inclusive digital innovation: global experts call for action and collaboration

The ‘Fostering Inclusive Digital Innovation and Transformation‘ session at Internet Governance Forum (IGF) 2024 brought together representatives from the UNDP, Italy’s Digital Agency, and the World Federation of Engineering Organizations (WFEO) to share insights and solutions for a more connected, equitable world. Global leaders and experts explored strategies to foster inclusive digital innovation, underscoring the urgency to close digital divides and empower underserved communities.

Robert Opp, Chief Digital Officer of the UNDP, set the stage by emphasising capacity development as a critical foundation for digital transformation. ‘We need digital roads and bridges; public infrastructures that serve as enablers for innovation,’ he explained, highlighting the UNDP’s initiatives in 125 countries, including training civil servants in AI and digital skills in Kenya. Opp also advocated for a unified global framework, pointing to the Global Digital Compact as a guidepost for ensuring human rights and ethical governance in the digital age.

Italy’s progress in building robust digital public infrastructure provided a case study. Mario Nobile, Director of Italy’s Digital Agency, outlined achievements such as 36 million digital identity users and 2 billion e-invoices annually. Nobile stressed the importance of digital literacy by summarising that ‘Technology evolves faster than we can legislate. Empowering citizens with knowledge is key to ensuring inclusion, not exclusion.’

The role of engineering capacity in digital innovation emerged as a focal point. Gong Ke, President of the WFEO, highlighted a decade-long initiative to train 100,000 African engineers in AI. ‘Inclusive digital transformation requires tailored solutions that reflect local needs—whether cultural, linguistic, or economic,’ he said, adding that human oversight remains vital in managing AI’s ethical and factual risks.

Audience members raised pressing concerns, including the need for a UN declaration on AI ethics and strategies for unifying global digital literacy and inclusion efforts. Addressing these, Opp noted the UN’s commitment to ethical AI governance while calling on nations to back their commitments with resources.

At the end of the session, the panellists made clear that bridging the digital divide requires global cooperation, inclusive policies, and educational investment. As Gong summarised, ‘We must combine innovation with responsibility. Only then can digital transformation truly benefit all.’

All transcripts from the Internet Governance Forum sessions and insightful session reports can be found on dig.watch.