Hybrid work powers Zoom’s revenue growth

Zoom has raised its annual revenue forecast, driven by increasing demand for AI-powered collaboration tools in hybrid work environments. The video-conferencing company has been focusing on integrating AI into its products, which has contributed to its financial success. A key highlight was the success of Zoom Contact Center, a platform that secured several major clients in the second quarter.

Large accounts generating over $100,000 in trailing 12-month revenue saw a notable increase of 7.1%, with average monthly churn rates reaching an all-time low. Industry experts believe Zoom’s continued innovation and product expansion are crucial for sustaining growth beyond its pandemic-era success. However, the company will face challenges in maintaining this momentum.

Zoom also announced that CFO Kelly Steckelberg will be stepping down after the company reports its earnings for the quarter ending 31 October. Steckelberg, who has been with Zoom since 2017 and led its IPO in 2019, will be succeeded by a new CFO, as the search for her replacement is underway.

For fiscal 2025, Zoom now expects revenue between $4.63 billion and $4.64 billion, slightly above previous estimates. The company’s second-quarter revenue of $1.16 billion surpassed expectations, as did its adjusted earnings of $1.39 per share.