G20 leaders recognised that transformative technologies are expected to bring new and better jobs. Policy options for the future of work will draw on ‘harness technology to strengthen growth and productivity’; ‘support people during transitions and address distributional challenges’ and ‘secure tax systems’. The leaders remained committed to build an inclusive, fair and sustainable future of work by reskilling workers and recognising the importance of social dialogue in the area, including work delivered through digital platforms, aiming at labour formalisation and making social protection systems strong and portable. Access to education to enhance digital skills was underlined as a strategic policy area for the development of more inclusive, prosperous, and peaceful societies. To expand the benefits of digitalization, G20 nations will promote measures to boost micro, small and medium enterprises, bridge the divide and further digital inclusion. They will also improve digital government, digital infrastructure and measurement of the digital economy.
The impact of the Internet on businesses and the global economy has been crucial in shaping new economic models, and at the same time, raising new concerns.
The Internet is one of the primary drivers of economic growth, which is visible in many countries that have placed the development of ICT as one of the primary tools for boosting the economy.
It is frequently mentioned that the Internet is changing the way in which we work. ICTs have blurred the traditional routine of work, free time, and sleep (8+8+8 hours), especially in multinational corporation working environment. It is increasingly difficult to distinguish where work starts and where it ends. These changes in working patterns may require new labour legislation, addressing such issues as working hours, the protection of labour interests, and remuneration.
The digital divide can be defined as a rift between those who, for technical, political, social, or economic reasons, have access and capabilities to use ICT/Internet, and those who do not. Various views have been put forward about the size and relevance of the digital divide.