Ethiopian content moderators claim neglect by Meta

Former moderators for Meta have revealed chilling threats from Ethiopian rebels and accused the tech giant’s contractors of neglecting their safety concerns.

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Former moderators for Facebook’s parent company, Meta, have accused the tech giant of disregarding threats from Ethiopian rebels after their removal of inflammatory content. According to court documents filed in Kenya, members of the Oromo Liberation Army (OLA) targeted moderators reviewing Facebook posts, threatening dire consequences unless the posts were reinstated. Contractors hired by Meta allegedly dismissed these concerns, claiming the threats were fabricated, before later offering limited support, such as moving one exposed moderator to a safehouse.

The dispute stems from a lawsuit by 185 former moderators against Meta and two contractors, Sama and Majorel, alleging wrongful termination and blacklisting after they attempted to unionise. Moderators focusing on Ethiopia faced particularly acute risks, receiving threats that detailed their names and addresses, yet their complaints were reportedly met with inaction or suspicion. One moderator, fearing for his life, described living in constant terror of visiting family in Ethiopia.

The case has broader implications for Meta’s content moderation policies, as the company relies on third-party firms worldwide to handle disturbing and often dangerous material. In a related Kenyan lawsuit, Meta stands accused of allowing violent and hateful posts to flourish on its platform, exacerbating Ethiopia’s ongoing civil strife. While Meta, Sama, and the OLA have not commented, the allegations raise serious questions about the accountability of global tech firms in safeguarding their workers and addressing hate speech.