Dutch regulator begins handling DSA complaints

The Netherlands Authority for Consumers and Markets (ACM) is receiving complaints related to the Digital Services Act (DSA), but it currently lacks formal authority to act until the law is fully transposed by the national parliament. The DSA, which aims to regulate large online platforms and protect users, became applicable in February 2024, but enforcement will only begin once the Netherlands passes the necessary implementing legislation.

Martijn Snoep, Chairman of the ACM, highlighted that enforcement under the DSA is expected to lead to clashes between regulators and Big Tech leaders, although he plans to approach this more neutrally. The ACM focuses on three main areas: ensuring platforms comply with basic rules, protecting minors online, and tackling irresponsible hosting providers. While the Dutch regulator is investigating non-compliant companies, it cannot yet take enforcement actions against foreign firms or force them to share information.

The ACM has received 227 complaints, mostly regarding companies based outside the Netherlands, and while it can redirect these to other regulators, it cannot yet act on them. Snoep emphasised that, despite challenges, the Netherlands is preparing to enhance its regulatory capacity to ensure fair compliance, though he prefers waiting before introducing new legislation on emerging issues like online child safety or advertising.

Despite the slow start, the ACM is confident that over time, as the industry adapts to a more regulated environment, digital platforms will gradually become more compliant with the DSA’s requirements.