DMCC Act 2024 brings UK ADR reporting rules into force
Accredited ADR providers in the UK must now submit annual reports under the DMCC Act 2024.
UK regulations under the Digital Markets, Competition and Consumers (DMCC) Act 2024, referred to here as the DMCC Act 2024, are now in force, requiring accredited alternative dispute resolution providers to report information to the ADR authority and to make it available to consumers on their websites.
Under the DMCC Act 2024 (Alternative Dispute Resolution) (Information) Regulations, an accredited ADR provider must submit an annual report to the ADR authority in writing on a durable medium.
An accredited ADR provider is a person or entity that either conducts alternative dispute resolution for a consumer contract dispute or arranges for it to occur. The same information must also be published for consumers on the provider’s website within one month of each anniversary of accreditation.
Accredited ADR providers must also notify the ADR authority of any changes to the information listed in Part 2 of the Schedule. Former accredited ADR providers are required to submit a Part 1 report within one month after their accreditation ends.
Exempt ADR providers must provide the information in Parts 1 and 2 of the Schedule to the ADR authority to the extent that the same information is also supplied to a regulator, and must do so within one month of providing it to that regulator.
Why does it matter?
The DMCC Act 2024 regulations add transparency to the UK ADR system. Accredited providers must now report information to the ADR authority and publish it for consumers, creating clearer oversight and making it easier to see how accredited schemes operate.
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