Digital assistant bridges the counsellor gap

Amid mounting concerns over student mental health, a pioneering digital initiative is stepping in to ease the pressure on overburdened school support systems.
Ethical AI development is critical, with the EU AI Act guiding responsible, transparent, and trustworthy AI solutions.

A new digital wellbeing companion, known as Sonny, is now being introduced in several schools across nine districts. Developed by Sonar Mental Health, this tool combines artificial intelligence with human oversight to provide initial mental health support to students.

Students can send their queries via text, with the AI suggesting responses that are ultimately reviewed by a dedicated team of professionals experienced in psychology, social work, and crisis intervention. This approach comes at a time when many schools are facing a severe shortage of qualified counsellours, with recent data revealing that 17 per cent of high schools lack a dedicated counsellour.

CEO Drew Bavir has emphasised that Sonny is not meant to replace professional therapy. Instead, it acts as a first point of contact, with Sonar staff ready to work alongside schools and parents to secure access to further specialist support when needed. This initiative represents a significant step forward in addressing the growing mental health challenges within schools.

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