Consumers switch broadband ISPs for savings and faster speeds

The top reasons why UK residents switched their broadband Internet Service Provider (ISP) in 2018, were to save money (29.9%) or get access to faster speeds (25.4%), while 18.3% simply sought better internet quality. This was discovered from the results of an online survey of 1,380 readers, which was conducted between 16 November 2018 and 2 January 2019.

The outcome of the survey according to the report is not different from those of previous years, with broadband speed, price and service quality continuing predictably to be the motivator for people changing their ISP.