Consumers switch broadband ISPs for savings and faster speeds

3 Jan 2019

The top reasons why UK residents switched their broadband Internet Service Provider (ISP) in 2018, were to save money (29.9%) or get access to faster speeds (25.4%), while 18.3% simply sought better internet quality. This was discovered from the results of an online survey of 1,380 readers, which was conducted between 16 November 2018 and 2 January 2019.

The outcome of the survey according to the report is not different from those of previous years, with broadband speed, price and service quality continuing predictably to be the motivator for people changing their ISP.

Explore the issues

The telecommunications infrastructure is a physical medium through which all Internet traffic flows.

Consumer trust is one of the main preconditions for the success of e-commerce. E-commerce is still relatively new and consumers are not as confident with it as with real-world shopping. Consumer protection is an important legal method for developing trust in e-commerce.

Internet access is growing rapidly, yet large groups of people remain unconnected to the Internet. As of 2015, about 43% of people had access to the Internet (in developing countries only 34%). Access to ICTs is part of the Sustainable Development Agenda, which commits to ‘significantly increase access to ICTs and strive to provide universal and affordable access to the Internet in least developed countries by 2020’ (Goal 9.c).

The impact of the Internet on businesses and the global economy has been crucial in shaping new economic models, and at the same time, raising new concerns.

The Internet is one of the primary drivers of economic growth, which is visible in many countries that have placed the development of ICT as one of the primary tools for boosting the economy.


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