Australian Federal Court orders Uber to pay AUD$21m for misleading representations to consumers

On 7 December 2022, the Federal Court of Australia penalised Uber with AUD$21m after the platform admitted it had breached the Australian Consumer Law regarding misleading conduct, cancellation messages, and the price of Uber taxi rides.

Cancellation messages between December 2017 and September 2021 stated that users might be charged a cancellation fee even if users decided to cancel during Uber’s ‘free cancellation period’. Uber also admitted that between July 2018 and August 2020, the prices of Uber taxi rides displayed on the app and website were false and overstated.

The Federal Court Order prohibited Uber from making similar representations to consumers for the following three years, required publishing a corrective notice on its website, as well as contributing to the payment of the Australian Competition and Consumer Commission costs.